Andy Maleki

• Trained and mentored sales associates in product specifications, incentive programs, and advanced selling strategies, significantly boosting customer satisfaction and internet lead-to-sale conversions.
• Developed employee selling skills and fostered a cross-selling culture, resulting in enhanced revenue generation and improved sales efficiency.
• Oversaw customer relations, implementing solutions that expedited issue resolution and elevated client satisfaction standards.
• Led and motivated teams to consistently exceed objectives by setting measurable goals, tracking daily outcomes, and implementing process improvements.

• Managed multi-store internet sales operations for seven dealerships, implementing efficient workflows that supported 10,000+ leads and produced nearly 1,000 monthly online sales.
• Directed strategic marketing initiatives for seven dealerships and three OEM brands, optimizing a $12M+ annual budget to enhance brand visibility and boost sales performance.
• Oversaw marketing operations while maintaining exceptional staff retention, achieving an annual turnover rate of less than 5% over 7 years.
• Worked closely with dealership general managers to develop strategic marketing campaigns, resulting in higher lead generation and improved customer engagement metrics.
• Regularly provided executive leadership with actionable marketing insights and strategic recommendations to support organizational objectives.

General Manager Sage Covina Chevrolet 10/2015 - 09/2017

• Developed and executed dealership-wide strategies that increased sales performance and overall profitability.
• Led and coached a diverse team across sales, finance, and service departments, fostering a positive workplace culture and high employee satisfaction.

Group Internet Sales Director Sage Automotive 06/2012 - 10/2015

• Oversaw a 200+ team of sales and BDC organization, deploying process improvements that increased lead management effectiveness and upheld an exceptionally low turnover rate under 5% per year.
• Directed the implementation of updated procedures and data-driven digital marketing campaigns across 9 dealerships and 7 brands, ensuring alignment with organizational goals and improving overall dealership visibility and engagement.

Finance Director Glendale Nissan & Infiniti 04/2010 - 06/2012

• Directed 12 finance managers and 3 finance assistants, implementing best practices for contracts in transit that improved processing speed, reduced errors, and enhanced overall financial operations.
• Led all aspects of prime and subprime loan programs, collaborating with diverse financial institutions to optimize deal structure, increase funding success, and maximize departmental profitability.

Senior Sales Manager Universal City Nissan 05/1998 - 04/2010

• Managed multiple sales teams, developing and executing strategic plans, setting clear performance goals, cultivating top talent, and inspiring teams to achieve and exceed revenue and sales objectives.

Finance Manager Universal City Nissan 01/1995 - 05/1998

• Streamlined documentation processes and supported clients through finance and lease transactions, driving exceptional revenue generation and sustaining top-ranked performance averages.

Salesperson Universal City Nissan 12/1992 - 01/1995