ANDY Marte
Louisville,KY
Summary
manager w at More Money Pawn, excelling in team customer service. operational efficiency through effective conflict resolution and cross-training, while leveraging data analysis skills to improve quality control. Committed to fostering a productive environment and driving team performance.
Overview
3
3
years of professional experience
Work History
Manager
More Money Pawn
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- sales ,inventory,
Manager
Middle Town Trading
10.2022 - 10.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Quality Control Clerk
Swipe Jobs/orbis
03.2024 - 02.2025
- Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
- Identified opportunities for process improvements through careful analysis of inspection data and trends, leading to more effective quality control measures.
- Improved product quality by conducting thorough inspections and identifying defects in materials.
- contract job
Education
No Degree - Business Administration
Valencia College
Orlando, FL01-2012
Skills
- forklift
- microsoft office /teams
- python/java/linux
- data colloection/computer programming
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Clerk
Swipe Jobs/orbis
03.2024 - 02.2025
Manager
More Money Pawn
02.2023 - Current
Manager
Middle Town Trading
10.2022 - 10.2025
No Degree - Business Administration
Valencia College
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