Andy Mezquita
Commerce,CA
Summary
Adept at fostering positive client relationships and ensuring safety compliance, I leveraged my role as Owner/Operator Truck Driver at Tricap LLC to enhance customer satisfaction and maintain a record of zero accidents. My strong work ethic and organizational abilities have consistently contributed to efficient operations and proactive problem-solving, showcasing my commitment to excellence and professionalism in the transportation sector.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
Tricap LLC
01.2015 - 05.2020
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Transportation Dispatcher
First Transit
01.2005 - 01.2013
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Worked closely with customers to effectively resolve issues and complaints.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated emergency responses, providing swift solutions to potential transportation challenges.
- Enhanced team morale and cohesion by fostering environment of open communication and mutual support.
Education
No Degree - Psychology
Los Angeles City College
Los Angeles, CA06.1999
Skills
- DOT Compliance
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Self-motivation and discipline
- Accident prevention strategies
- Organizational abilities
- Strong Work Ethic
- Customer-Oriented
Certification
- Supervisor of the year. , City of Los Angeles.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Owner/Operator Truck Driver
Tricap LLC
01.2015 - 05.2020
Transportation Dispatcher
First Transit
01.2005 - 01.2013
No Degree - Psychology
Los Angeles City College
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