Andy Nealon
Lincoln,NE
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for building and sustaining relationships.
Overview
13
13
years of professional experience
Work History
Account Executive
ZeOmega
08.2023 - Current
- Develop and enhance relationships with key stakeholders, understanding each client's business goals and key initiatives
- Act as strategic partner for clients, determining where company systems can help reach their goals
- Responsible for revenue generation for existing customers, including upsells, upgrades, services and contract renewals
- Exceeded renewal target of $15 million in 2023
- Upsells of $1 million in 2024
- Schedule and conduct in person and/or web meetings with key stakeholders and executives
- Discuss product knowledge with key client stakeholders, helping them understand how ZeOmega's products can be instrumental in achieving their vision
- Deliver analytics on performance and productivity, and update on key issues discuss the product roadmap.
Manager of Higher Education Client Experience
Nelnet Campus Commerce
06.2021 - 08.2023
- Manage all operational functions/processes related to service Higher Ed institutions
- Work directly with Team Leads, Training, and Quality Assurance to ensure expectations are met
- Creating and maintaining goal sets with Team Leads for entire Account Management Team
- Collaborate with Managers across Sales, IT, Product, and Implementation on strategic initiatives and client experience
- Prepare Account Maintenance Department's annual operating and capital budget and monitor expenses to operate within the budget
- Lead and coordinate projects of various complexity and scope
- Assist in the development, coordination, and promotion of the Nelnet Campus Commerce Client Annual Users Group.
Team Lead – Higher Education Client Experience
Nelnet Campus Commerce
03.2019 - 06.2021
- Hire, lead, coach, develop and supervise a team of Higher Ed Account Managers
- Performance Management with monthly reviews and assist and monitor Account Manager individual and team goals
- Review processes and establish quality assurance procedures
- Collaborate with other departments on new products/enhancements, upselling clients and client retention
- Manage upgrading clients to current version of platforms
- Coordinate and lead client communications that are informative and useful related to their usage of Nelnet Campus Commerce Platforms.
Senior Account Manager
Nelnet Campus Commerce
11.2017 - 03.2019
- Build and maintain relationships with largest revenue clients
- Have knowledge of the various ERP systems, and how clients integrate with the Nelnet Campus Commerce products
- Educate institutions, students, and payers of all new release enhancements and how it impacts the products clients use
- Manage issue tickets and resolve in a timely manner
- Work with clients on payment processing and marketing to their students and families
- Support clients through upgrades of their platforms
- Develop and implement a test plan with the institutions for new products added.
Account Manager
Nelnet Campus Commerce
12.2015 - 11.2017
- Day to day contact for clients
- Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels
- Contribute to Product Releases and relay information/trainings to the team.
Assistant Account Manager
Nelnet Campus Commerce
04.2013 - 12.2015
- Provide superior customer service and support to education-seeking families as well as the educational institutions that we serve
- Assist customers with various issues related to their payment accounts and provide follow up on inquires
- Maintain a high level of professionalism and display ownership in escalated situations
- Serve as a positive first point of contact while engaging customers one-on-one.
Union Bank and Trust
05.2011 - 04.2013
- Processing of customer transactions
- Support branch in achieving departmental goals
- Maintain high level of customer service
- Participate in product and sales training meetings
- Assist customers to their personal needs.
Education
Bachelors of Science - Business Administration
Nebraska Wesleyan University
Lincoln05.2011
Skills
- Client Relationship Building
- Account Management
- Strategic Account Planning
- Team Leadership
- Collaborative mindset
- Strategic selling
- Client Engagement
- Pipeline Management
- CRM software expertise
Timeline
Account Executive
ZeOmega
08.2023 - Current
Manager of Higher Education Client Experience
Nelnet Campus Commerce
06.2021 - 08.2023
Team Lead – Higher Education Client Experience
Nelnet Campus Commerce
03.2019 - 06.2021
Senior Account Manager
Nelnet Campus Commerce
11.2017 - 03.2019
Account Manager
Nelnet Campus Commerce
12.2015 - 11.2017
Assistant Account Manager
Nelnet Campus Commerce
04.2013 - 12.2015
Union Bank and Trust
05.2011 - 04.2013
Bachelors of Science - Business Administration
Nebraska Wesleyan University
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