Andy Nguyen
Lincoln,NE
Summary
Proven leader in salon and retail management, notably with Sun Tan City, where I streamlined operations and significantly enhanced customer satisfaction. Expert in salon safety, creative marketing strategies, and fostering team collaboration. Achieved notable sales growth through innovative customer service and strategic scheduling, demonstrating exceptional problem-solving and relationship-building skills. Communicative Salon Director skilled in payment processing and experienced in successfully managing various tasks, including employee development and inventory oversight. Detail-oriented professional with superb people skills. Engaging and helpful Store Manager. Dedicated Salon Manager bringing many years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Salon Director
Sun Tan City
11.2023 - Current
- Streamlined salon operations with efficient scheduling, budgeting, and inventory management.
- Collaborated with fellow directors to exchange best practices and improve overall business performance across locations.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Greeted patrons upon arrival at salon and offered cold or hot beverage.
- Established strong relationships with vendors to secure premium products at competitive prices.
- Managed daily operations of the salon, delegating tasks effectively to maximize productivity.
- Implemented new technology solutions within the salon operation systems which streamlined appointment booking processes leading to better time management among staff members.
- Increased client loyalty by implementing a successful referral program and personalized incentives.
- Oversaw financial aspects of the salon, including payroll processing, budgeting, and expense tracking.
- Delivered consistent quality services by setting high standards for stylists and technicians.
- Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
- Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
- Analyzed sales data to identify trends in customer preferences that informed new product offerings or promotions.
- Ensured compliance with health regulations within the salon premises while maintaining high safety standards at all times.
- Cultivated a positive work environment, fostering strong team collaboration and staff retention.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Scheduled employees to maintain adequate coverage during business hours.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Store Manager
Palm Beach Tan
06.2022 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Scooter's Coffeehouse
05.2021 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Lincoln North Star High School
Lincoln Ne05.2021
Skills
- Salon safety and security
- Customer Satisfaction
- Opening and closing duties
- Customer interaction
- Relationship Building
- Creative vision
- Collaborative mindset
- Employee Training
- Task Delegation
- Staff Motivation
- Industry Trends Awareness
- Social Media Marketing
- Scheduling Coordination
- Trained in [Software]
- Employee Coaching
- Customer Service
- Problem-solving skills
- Cleanliness and sanitation
Timeline
Salon Director
Sun Tan City
11.2023 - Current
Store Manager
Palm Beach Tan
06.2022 - 11.2023
Assistant Store Manager
Scooter's Coffeehouse
05.2021 - 06.2022
High School Diploma -
Lincoln North Star High School