Andy Ortega
Rio Hondo,TX
Summary
Dynamic professional with a proven track record in high-risk security management at the US Navy and exceptional service delivery at Schlitterbahn Resort. Expert in vehicle operation and excels in relationship building. Achieved excellence in security programs and enhanced customer satisfaction through expert menu knowledge. Adapts swiftly to changing environments, ensuring top-notch standards and operational improvements.
Overview
8
8
years of professional experience
Work History
Master-at-Arms
US Navy
08.2020 - 03.2024
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Kept team compliant with security protocols and appearance standards.
Cabana Server
Schlitterbahn Resort South Padre Island
05.2016 - 09.2019
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed customer payments to accurately record transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Science - Computer Science
Texas State Technical College
Harlingen, TX05-2026
Skills
- Vehicle operation
- Firearms proficiency
- Adaptability and flexibility
- Relationship building
- Tableside service
- Professionalism
Timeline
Master-at-Arms
US Navy
08.2020 - 03.2024
Cabana Server
Schlitterbahn Resort South Padre Island
05.2016 - 09.2019
Associate of Science - Computer Science
Texas State Technical College
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