Andy Ortiz
Hockley,United States
Summary
Facility management professional with proven ability to oversee and optimize building operations. Skilled in maintenance, safety protocols, and vendor management. Strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable to changing needs, ensuring efficient facility operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Facility Manager
Dynamic Service Solutions
10.2024 - Current
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of 5 departments in day-to-day activities.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
- Oversaw successful relocation projects, minimizing downtime and ensuring smooth transitions between facilities.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Optimized space utilization in the facility by redesigning layouts and recommending adjustments based on changing organizational needs.
Security Specialist
AXIOM Space
04.2024 - 07.2024
- Directed daily security operations to ensure safety for personnel and visitors.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by developing comprehensive emergency response plans and coordinating drills for staff.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Managed and supported organization-wide privacy and security management measures.
Senior Security Specialist
ESPN
10.2022 - 04.2024
- Provided executive leadership with regular reports on security program performance, highlighting key achievements and areas for improvement.
- Conducted thorough investigations into suspected security incidents, ensuring prompt resolution and appropriate follow-up actions.
- Collaborated with stakeholders across the organization to develop and implement effective policies governing data usage, storage, and handling procedures.
- Reduced incident response time by streamlining communication protocols between team members and external partners.
- Managed and supported organization-wide privacy and security management measures.
- Conducted security audits to identify vulnerabilities.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Enhanced overall security posture by conducting comprehensive risk assessments and implementing tailored mitigation strategies.
Lead Security Monitor
Southwest Key Programs
03.2019 - 01.2022
- Led a team of 8 security professionals, delivering comprehensive training and orientation.
- Digitized reporting processes, boosting departmental efficiency by 70%.
- Conducted security assessments of access control and CCTV systems.
- Coordinated with vendors, city inspectors, and Fire Marshalls for seamless operations.
- Managed scheduling, emergency procedures, and special events planning efficiently.
- Streamlined security protocol compliance, enhancing safety standards.
- Fostered strong partnerships with local safety agencies to boost security.
- Coordinated office and facility operations with agility in conflict resolution and 5 years of experience supporting all elements of building functions.
- Scheduled, directed and supervised external contractors in maintenance and upkeep of building.
- Managed capital projects, ensuring timely completion within allocated budgets.
- Implemented space optimization strategies, maximizing the use of available square footage for operational efficiency.
- Championed emergency preparedness programs that prepared staff members to respond effectively during crisis situations.
- Conducted regular facility audits to identify areas for improvement and develop action plans accordingly.
Security Representative
Houston Methodist
08.2018 - 03.2019
- Ensured security and controlled access to hospital, safeguarding property, staff, and patients.
- Responded to alarms and hospital codes promptly, ensuring area safety.
- Documented daily security actions, including suspicious activity and theft reports.
- Provided funeral escorts and assisted in the psych ward, addressing visitor needs professionally.
- Conducted walking and driving patrols for security checks, maintaining confidentiality of sensitive information.
- Supported hospital staff by maintaining secure, safe environments in critical areas.
Senior Specialist - Security & Facilities
Sutherland Global Service
04.2016 - 06.2018
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Enhanced team productivity by implementing efficient project management strategies.
Military Police Sergeant
Army
01.2012 - 04.2015
- Ensured safety and security of personnel by conducting regular patrols and enforcing military laws.
- Managed traffic control points during high-profile events, ensuring smooth operations and minimal disruptions.
- Investigated incidents thoroughly, resulting in accurate reports that supported disciplinary actions when necessary.
- Facilitated a decrease in criminal activity on base through diligent surveillance and collaboration with other law enforcement agencies.
- Collaborated with other military branches in joint exercises to enhance coordination efforts and improve overall mission effectiveness.
- Conducted thorough searches of vehicles at entry points to prevent unauthorized access or contraband on base premises.
- Provided a safe environment for military personnel by responding quickly to emergencies and coordinating with first responders.
- Trained new Military Police officers on proper procedures, facilitating their transition into active duty roles with confidence and competence.
- Contributed to the development of comprehensive security plans for various missions, taking into account potential threats and vulnerabilities.
- Led a team of Military Police officers, fostering a professional atmosphere that prioritized integrity and respect for fellow service members.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Documented and organized security information accurately and efficiently.
Education
High School Diploma -
Colegio Bautista Caguas
Puerto Rico05-2002
Skills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building maintenance
- Budget administration
- Performance evaluations
- Employee hiring
- Personnel oversight
- Strategic planning
- Performance assessments
- Operations oversight
- Emergency preparedness
- Asset management
Certification
- CPR/AED Certification
- Project management , Coursera
- OSHA 10
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Facility Manager
Dynamic Service Solutions
10.2024 - Current
Security Specialist
AXIOM Space
04.2024 - 07.2024
Senior Security Specialist
ESPN
10.2022 - 04.2024
Lead Security Monitor
Southwest Key Programs
03.2019 - 01.2022
Security Representative
Houston Methodist
08.2018 - 03.2019
Senior Specialist - Security & Facilities
Sutherland Global Service
04.2016 - 06.2018
Military Police Sergeant
Army
01.2012 - 04.2015
High School Diploma -
Colegio Bautista Caguas
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