Andy Paz
Hawthorne,CA
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. Dependable and patient attitude towards problem solving in order to maintain a reputation of excellence.
Overview
6
6
years of professional experience
Work History
Valet
Hilton Hotels
Culver City, CA
10.2023 - Current
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
ASEC/UHTC (Lakers Training Facility)
Guest Services
El Segundo, CA
12.2021 - 12.2023
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Followed up with guests to ensure their overall satisfaction.
- Communicating with team members to help plan for game days.
- Retain a professional attitude when engaging with professional athletes.
- Grasping the idea of confidentiality, in order to sustain a peaceful working environment.
- Provided exceptional service of high volume to reoccurring customers.
Front Counter Crew Member
Chick-fil-A
El Segundo, CA
05.2022 - 10.2022
- Answered customer questions to maintain high satisfaction levels.
- Restocked supplies such as napkins, utensils, and condiments when needed.
- Followed company guidelines for maintaining cleanliness standards at the front counter area.
- Delivered updated and accurate information in response to guest inquiries.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Cleaned work areas regularly throughout shift including counters, equipment, floors.
- Ensured that all food items were prepared according to company specifications.
- Greeted customers in a friendly and courteous manner, providing excellent customer service.
- Adhered to all safety protocols while handling food products.
- Operated cash registers to process payments from customers.
Freight/Receiving Team Member
Home Depot
Inglewood, CA
03.2021 - 09.2021
- Utilized handheld scanner to record receipt of material into system database.
- Operated forklift and pallet jack safely in order to move heavy boxes and containers throughout warehouse.
- Conducted physical inventories for specific departments within the organization when requested.
- Provided assistance during loading and unloading activities when required.
- Organized the labeled boxes in pallet racks to make item retrieval faster.
- Obtained, moved and sorted products and materials.
- Palletized boxes to increase movement and shipment efficiency.
- Collaborated with team members on tasks such as sorting boxes into designated aisles.
Maintenance
Armstrong Garden Center
Torrance, CA
01.2018 - 03.2020
- Ensured that garden maintenance tasks were completed efficiently and safely.
- Watered lawns, plants, or trees, using watering systems to keep the overall maintenance plan.
- Transported plants and trees to and from different stores.
- Answered customer questions regarding plant growing conditions and proper care.
- Trimmed flowers and cleaned flower beds.
- Answered customer questions regarding care and general knowledge of about plants.
- Maintained open communication with team members and valued customers as efficiently improved their satisfaction.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA06-2018
Skills
- Cash Handling
- Multitasking and Organization
- Attention to Detail
- Directing Traffic
- Payment Processing
- Customer Service and Support
- Time Management
- Bilingual (Learning French)
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Standard Vehicle Operation
- Team Collaboration
- Loading and Unloading
- Workplace Safety
- Equipment Operation
- Cleaning
- Teamwork and Collaboration
- Positive Attitude
- Clear Communication
Languages
English
Professional
Spanish
Professional
French
Elementary
mandarin
Elementary
Affiliations
- Piano
- Learning languages
- Swimming
- Cycling
- Cooking
- Traveling
Timeline
Valet
Hilton Hotels
10.2023 - Current
Front Counter Crew Member
Chick-fil-A
05.2022 - 10.2022
ASEC/UHTC (Lakers Training Facility)
Guest Services
12.2021 - 12.2023
Freight/Receiving Team Member
Home Depot
03.2021 - 09.2021
Maintenance
Armstrong Garden Center
01.2018 - 03.2020
High School Diploma -
Hawthorne High School