ANDY PEREZ
Summary
Results-driven professional with over 6 years of experience in team leadership, talent acquisition, and sales growth. Proven track record of enhancing operational efficiency while consistently exceeding sales targets. Core competencies include strategic recruitment and performance management, aiming to leverage expertise in a dynamic organization.
Overview
7
7
years of professional experience
Work History
Student Finance Advisor
Ultimate Medical Academy
Tampa, FL
10.2024 - Current
- Coordinated communications with students, sent emails, and followed up on FAFSA and missing document renewals
- Monitored NSLDS for default status, overpayments, and loan limits while reducing average accounts receivables
- Ensured compliance with federal, state, internal, and Title IV regulations
- Processed applications utilizing systems like NSLDS, FPP, COD, and Web Client
Assistant Manager
XTRA Lease
Orlando, FL
01.2024 - 10.2024
- Provided customer service to clients like PepsiCo and FedEx, assessing trailer rental needs, explaining options, and managing accounts, including credit and collections
- Inspected trailers using handheld devices, documenting damage and equipment issues, and verifying customer insurance coverage for compliance
- Utilized technology for inventory management and operational tasks; traveled for company events, including orientations, performance evaluations, and cross-training
Asset Protection Manager
Nordstrom
Los Angeles, CA
03.2023 - 01.2024
- Employee Relations: Guided 50+ team members and management on operational and policy matters, resulting in a 20% reduction in employee grievances and a 15% improvement in employee satisfaction as measured by quarterly surveys
- Investigations and Compliance: Conducted over 80 thorough investigations into theft, fraud, and internal/external incidents, ensuring 100% adherence to company policies and legal requirements, which contributed to a 20% decrease in loss prevention incidents
- Performance Management: Assisted in supervising and developing six Loss Prevention Associates, enhancing team performance through regular coaching and feedback, which resulted in a 40% improvement in team productivity and a 90% reduction in turnover
- Operational Excellence: Monitored and ensured compliance with store security systems and operational standards, achieving a 100% compliance rate with security protocols during routine audits
HR Coordinator
Fox Network
Pasadena, CA
03.2021 - 02.2023
- HR Administration: Managed over 300 employee records, attendance, performance reviews, and new hire documentation, ensuring 100% accuracy and compliance with corporate policies and reducing documentation errors by 15% during the review period
- Recruitment Support: Coordinated over 100 recruitment activities, including scheduling interviews, facilitating testing, and supporting the onboarding process, successfully integrating 80+ new hires each quarter, with a 90% positive feedback rate from hiring managers
- Training Facilitation: Organized and conducted 12 or more training sessions per year on safety regulations and job-related topics, improving employee knowledge by 25% as assessed through pre- and post-training evaluations, and ensuring 100% compliance with safety regulations across the department
- HR Systems Management: Supported the implementation and management of the Zendesk ticket system, improving HR operations by reducing response time by 20% and increasing service delivery efficiency by 30%, with a 95% satisfaction rate from employees using the system
HR Coordinator
Americas Got Talent
Burbank, CA
06.2019 - 01.2023
- HR Operations: Delivered tier 1 and tier 2 HR support through Zendesk, efficiently resolving over 200 employee and management issues per month, leading to a 15% improvement in overall service delivery and a 10% reduction in response time
- Recruitment and Onboarding: Tracked recruitment processes, developed 20+ job descriptions, facilitated orientations, and created learning materials to support 50+ new hires each season, resulting in a 95% new-hire retention rate during the onboarding period
- Coordination with Service Centers: Worked with Service Centers to streamline HR tasks, enhancing operational efficiency, reducing processing time by 20%, and improving employee satisfaction by 18% as measured through post-service surveys
Manager & Personal Trainer
iLoveKickBoxing
Miramar, FL
12.2017 - 03.2019
- Employee Development: Led training sessions and developed modules to improve team performance and employee engagement
- Event Organization: Organized conferences and training events, fostering professional development and team cohesion
- Leadership and Coaching: Conducted team meetings and coaching sessions, driving performance improvements and continuous learning
Education
Bachelor of Science - Human Resources Management
Colorado State University
Fort Collins, CO12.2022
Associate of Arts - TV & Film Production
Broward College
Fort Lauderdale, FL05.2018
Skills
- Employee Relations and Conflict Resolution
- Training and Development
- Recruitment and Onboarding
- HR Policy Guidance and Compliance
- HR Systems and Process Optimization
- Data Analysis and Metrics Reporting
- Performance Management and Coaching
- Strong Communication and Interpersonal Skills
References
References available upon request.
Timeline
Student Finance Advisor
Ultimate Medical Academy
10.2024 - Current
Assistant Manager
XTRA Lease
01.2024 - 10.2024
Asset Protection Manager
Nordstrom
03.2023 - 01.2024
HR Coordinator
Fox Network
03.2021 - 02.2023
HR Coordinator
Americas Got Talent
06.2019 - 01.2023
Manager & Personal Trainer
iLoveKickBoxing
12.2017 - 03.2019
Bachelor of Science - Human Resources Management
Colorado State University
Associate of Arts - TV & Film Production
Broward College
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