Hi, I’m
Andy Phan
Glendale,AZ
Summary
*Dynamic Field Training Officer with Maricopa County Sheriff's Office, skilled in training delivery and report writing. Proven ability to mentor new officers and develop effective communication strategies, enhancing team performance and inmate relations. Recognized for maintaining safety and order while fostering a positive environment through culturally aware practices.
*Trustworthy Detention Officer with 20 years of experience. Talented at quickly deescalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness.
*Detention Officer with established background in adult and youth detention environments. Quick decision-maker with excellent skills in physical restraint, search and seizure, prisoner transport and emergency response. Experienced with legal processes and requirements associated with felon incarceration.
*Resourceful and dedicated Detention Officer and Field Training Officer with motivational leadership, training and employee supervision experience. 20 years in corrections as a Detention Officer.
*Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
*Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Field Training Detention Officer position. Ready to help team achieve company goals.
*Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
*Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
*Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
*Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
*Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
*Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
24
years of professional experience
1
Certification
Work History
Maricopa County Sheriff's Office
Field Training Officer
10.2005 - 10.2025
Job overview
- Escorted and transported inmates to court and other required appointments.
- Promote care, custody, and control of inmate within the facility.
- Maintained high level of awareness and reported suspicious activity.
- Coordinated and conducted various training, such as CPR, report writing and mandatory annual training.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Interviewed inmates to obtain information and evidence.
- Responded to emergency situations and de-escalated hostile confrontations.
- Coordinated with other law enforcement personnel to exchange information.
- Assisted in intake and release of inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Administered drug tests to inmates.
- Conducted security checks of inmates and living areas.
- Provided assistance and guidance to inmates regarding daily activities.
- Enforced rules and regulations to maintain order among inmates.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Prepared reports to document incidents and violations.
- Supervised inmates during meals, recreation and other activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Processed inmates by taking photographs and fingerprints.
- Attended to feeding, housing, and physical well-being of inmates.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed visitors and attorneys arriving to see prisoners.
- Regularly conducted security and sanitation checks.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Verified identification using specialized databases and methods such as fingerprinting.
- Supervised and controlled behavior of all classification of inmates.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Responded promptly to emergency situations and provided medical aid.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Trained and mentored new detention officers graduating from the Detention Academy.
- Trained and mentored newly transferred detention officer from other jail facilities.
- Created policy and procedures for Documentation Procedures to be taught in the Detention Academy.
- Have knowledge and skills in teaching to recruits in the Detention Academy.
- Have knowledge and training in running reports on Microsoft Word and Excel.
- Have knowledge in creating a lecture plan on Microsoft PowerPoint.
- Exhibited excellent communications and interpersonal communication skills with staff and inmates.
- Promote positive and excellent morale with staff and other personnel within the organization.
- Developed communication strategies to promote community outreach programs within the organization.
Pure Heart Church
Church Security Officer
01.2020 - 2025
Job overview
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Sleep in Heavenly Peace
Community Outreach Volunteer
01.2019 - 2025
Job overview
- Assisted with creation of monthly reports of outreach, research, and educational activities.
- Exhibited excellent communications and customer service relations skills.
- Assisted in organizing local charity events to raise funds for disadvantaged families.
- Facilitated communication between clients and other service providers.
- Help deliver bunk beds to have less fortunate families.
- Travel to families homes to build bunk beds.
- Collaborated with other churches and organizations in bunk beds build.
Lam Nails
Nails Technician
01.2002 - 10.2005
Job overview
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Kept tidy and organized area to comply with cleanliness standards.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Cleaned and sanitized tools and equipment before each client.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Administered polishes, creams and cuticle oils.
- Collaborated with other members of salon staff to provide amazing client experience.
- Provided clients with advice and education on best nail care practices.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Designed creative nail art designs and patterns.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Offered personalized services according to needs and preferences.
- Assisted customers in selecting and applying appropriate nail colors.
- Performed detailed trimming, filing and other nail services.
- Followed proper safety and sanitation guidelines while performing nail services.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Executed pedicures and manicures using professional quality products and tools.
- Educated clients on proper use of salon products.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Grew repeat client base through effective marketing and customer service.
Education
University of PhoenixPhoenix, AZ
Bachelor of Science from Criminal Justice And Human Resources
University Overview
- 3.75 GPA
Skills
- Excellent interviewing skills
- Miranda rights expert
- Coaching and mentoring
- Training delivery
- Feedback analysis
- Culturally aware
- Report writing
- Collaboration
- Ethical
- Technical training
- Employee counseling
- Mentoring
- Lesson planning
- Employee mentoring
- Diversity and inclusion
- Technology use
- Materials preparation
- Feedback collection
- Technological integration
- Program management
- Lesson development
- Learning management systems
Accomplishments
*Received the award for Detention Officer of the Quarter in 2015
*Nominated for Employee of the Year in 2015
*Help to create a HUB between Sleep in Heavenly Peace and Pure Heart Church.
*Received Unit Citation reward for the Maricopa County Sheriff's Office in the Training Division.
*Help the Valleywise Health Medical Center in getting children and families Christmas gifts for the holiday.
Affiliations
*Maricopa County Sheriff's Office
*Pure Heart Church
*Sleep in Heavenly Peace
Certification
- FTO - Certified Field Training Officer
- Certified CPR and First Aid Instructor
- RTO - Certified Recruit Training Officer
- Certified Nails Technician
- Certified Security Officer for Pure Heart Church
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Detention Officer of the Quarter 2015
I received the award for Detention Officer of the Quarter in 2015 for my hardwork and determination. I was described as the "Work Horse" within the organization that went above and beyond to help other officers. Also, I assisted other Police organizations in the arrests of suspect(s) involved in one of the largest marijuana raids in Arizona history.
Timeline
Church Security Officer
Pure Heart Church
01.2020 - 2025
Community Outreach Volunteer
Sleep in Heavenly Peace
01.2019 - 2025
Field Training Officer
Maricopa County Sheriff's Office
10.2005 - 10.2025
Nails Technician
Lam Nails
01.2002 - 10.2005
University of Phoenix
Bachelor of Science from Criminal Justice And Human Resources