Andy Phelps
Hyattsville,MD
Summary
Highly reliable and solutions‑driven professional with strong experience in troubleshooting complex systems, delivering clear communication, and maintaining exceptional attention to detail in safety‑sensitive environments. Known for professionalism, integrity, and the ability to work independently while supporting mission‑critical operations. Brings proven experience with fire alarm systems along with strong problem‑solving abilities and a commitment to upholding government standards of safety, accuracy, and operational excellence.
Overview
12
12
years of professional experience
Work History
Fire Alarm Inspector II
Johnson Controls
04.2025 - Current
- Demonstrated advanced expertise performing complex inspections, functional testing, and preventive maintenance on fire alarm, electrical, sprinkler, and suppression life‑safety systems, ensuring full operational readiness and strict compliance with federal, state, and industry.
- Skilled in diagnosing system faults and executing precision repairs and programming updates on multi‑platform fire alarm systems, including Simplex, Fike, Kidde, Inergen, Sapphire, FM‑200, and CO₂, ensuring high‑reliability performance in mission‑critical environments.
- Expert in interpreting and analyzing complex schematics, blueprints, submittals, and technical manuals to validate system configuration accuracy, identify deficiencies, and ensure adherence to safety and engineering standards.
- Recognized for strict adherence to OSHA and Zero‑Harm safety protocols, consistently ensuring hazard‑free worksites and maintaining flawless safety compliance throughout high‑risk inspection and troubleshooting operations.
- Provide authoritative technical guidance and hands‑on training to customers and personnel, delivering clear instructions on system operations, emergency functionality, and safety procedures to enhance organizational readiness.
Ramp Agent
Southwest Airlines
04.2024 - 03.2025
- Supervised daily ramp operations to ensure timely aircraft servicing and passenger safety.
- Trained new ramp agents on safety protocols and operational procedures while assisting team member's on operational procedures and safety protocols
- Assessed equipment performance and recorded maintenance requirements to ensure operational continuity.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Conducted inspections to ensure compliance with safety regulations and standards.
Fleet Service Clerk
American Airlines
04.2017 - 03.2019
- Coordinated aircraft servicing operations to ensure timely departures and arrivals.
- Inspected fueling equipment and reported discrepancies to maintain safety standards.
- Managed inventory of aircraft supplies, optimizing stock levels for efficient operations.
- Assisted in training new team members on safety protocols and operational procedures.
- Developed comprehensive reports detailing fleet status updates for management''s review, enabling informed decision-making regarding resource allocation and planning efforts.
Operation Representative Google
SMX Google
04.2016 - 11.2016
- Maintained detailed records of customer interactions using CRM software
- Executed daily order management tasks and inventory validation checks using a range of mobile devices.
- Worked cohesively with retail store managers, utilizing our objective to integrate operational processes, troubleshoot issues, and report to the Google team.
- Provided effective demonstrations of Google products so that customers understood how to use each feature.
- Effectively controlled the release of proprietary and confidential information for general client lists.
Gate Agent
Delta Airlines
05.2014 - 01.2015
- Assisted passengers with check-in procedures and boarding processes.
- Managed flight information displays to enhance traveler communication and experience.
- Coordinated baggage handling and ensured timely loading onto aircraft.
- Resolved passenger inquiries and provided exceptional customer service.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Participated in ongoing training opportunities to stay updated on industry best practices and enhance overall job performance.
Education
High School Diploma -
Fairmont Heights
Maryland 2013
Skills
- System troubleshooting
- Smoke control systems
- Installation and repairs
- Technical troubleshooting
- Fire alarm inspection
- Alarm installations and servicing
- Software diagnostics
Timeline
Fire Alarm Inspector II
Johnson Controls
04.2025 - Current
Ramp Agent
Southwest Airlines
04.2024 - 03.2025
Fleet Service Clerk
American Airlines
04.2017 - 03.2019
Operation Representative Google
SMX Google
04.2016 - 11.2016
Gate Agent
Delta Airlines
05.2014 - 01.2015
High School Diploma -
Fairmont Heights