Andy Ramos
Hardeeville,SC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented Customer Service Manager with 15 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
12
12
years of professional experience
Work History
Carpenter Apprentice
A&F Carpentry
Bluffton, SC
10.2021 - Current
- Work with master carpenters to install decks for both residential and commercial customers.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Completed installations of building structures, trim, flooring and cabinetry.
- Constructed 1 custom built Homes by design per month.
Overnight Support Manager
Walmart
El Cajon, CA
11.2019 - 11.2021
- Help Associates with day-to-day work and complex problems by applying motivational and analytical strategies.
- Monitor employee and customer interactions to assess quality of service.
- Codify office structures and processes to promote teamwork and performance.
- Assess personnel performance and implemented incentives and team-building events to boost morale.
- Train and develop new sales team associates in products, selling techniques and company procedures.
- Work alongside Associates to boost sales by enhancing product presentations and promoting brands.
- Track stock using company inventory management software, Back room Receiving and Bin Merchandise.
- Organize racks and shelves to maintain store visual appeal, present merchandise to drive continuous sales.
- Apply security and loss prevention training toward recognizing risks and reducing store theft.
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
Service Advisor
Family Auto Service
Alpine, CA
03.2021 - 09.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Test drove vehicles to determine problems and test repairs. Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Service Manager
Tune Craft Auto Center
San Diego, CA
09.2011 - 12.2019
- Met with customers to discuss service needs and offer available solutions on service repairs.
- Developed written work orders and obtained customer consent to proceed.
- Hired and trained new Auto Technicians to improve efficiency of department and cultivate productive work atmosphere.
- Efficiently assisted Technicians with Automotive repairs to maintain customer satisfaction and quickly rectify issues.
- Guided techs on automotive repair, tool usage and equipment operation.
- Kept service records in Mitchell On Demand, accurately detailing customer information, payment processes and equipment conditions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand.
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Proficient in ordering supplies, operating shop equipment and maintaining neat, safe and clean work areas. Handled any type of repair or maintenance service and always looking for ways to improve shop operations.
- Conducted weekly parts inventory to restock parts as needed.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by 50%.
Education
Military Combat Training (OSUT)
U.S Army Military Training
Fort Benning, GA05.2001
Associate of Science - Human-Computer Interaction
California College-San Diego
San Diego, CAAssociate of Science - Computer Networking And Telecommunications
Universal Technical Institute of California Inc
San Diego, CAHigh School Diploma -
Grandview High School
Grandview,Wa06.1997
Skills
- Leadership and Exceptional organizational skills
- Strong written and verbal communication skills
- Staff management, Scheduling, Book Keeping , Multitasking
- Building Customer Effective Service Relations, meet customer needs
- Automotive Parts Managing & Mechanical skills, Preventive Maintenance & Troubleshooting
- Extensive experience with Shop Power Tools/ Hand Tools
- Welding Skills, Forklift operation,
- Extremely quick learner, strong team player
- Microsoft computers applications skills and software programs
- Staff Supervision, Coaching and mentoring
- Profit and loss understanding
- Overstock management
- Dependable and reliable, Works well independently
- Bilingual Spanish/English
Timeline
Carpenter Apprentice
A&F Carpentry
10.2021 - Current
Service Advisor
Family Auto Service
03.2021 - 09.2021
Overnight Support Manager
Walmart
11.2019 - 11.2021
Service Manager
Tune Craft Auto Center
09.2011 - 12.2019
Military Combat Training (OSUT)
U.S Army Military Training
Associate of Science - Human-Computer Interaction
California College-San Diego
Associate of Science - Computer Networking And Telecommunications
Universal Technical Institute of California Inc
High School Diploma -
Grandview High School
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