Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andy Ramos

San Antonio

Summary

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

8
8
years of professional experience

Work History

Account Manager

ABM
06.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

ADMINISTRATOR

ABM
11.2019 - 06.2023
  • Support budgeting and bookkeeping procedures. Create and update records and databases with personnel, financial and other data. Track stocks of office supplies and place orders when necessary. Submit timely reports and prepare presentations/proposals as assigned. Sending estimates and quotes to clients for work that needs to be billed for landscaping and custodial side of the company. Assisting with creating and closing billing statements when necessary.

RETAIL CASHIER

WALMART
06.2019 - 11.2019
  • Provided member service by acknowledging the member and identifying member's needs. Assisted members with purchasing decisions. Locating merchandise. Resolving member issues and concerns. Promoting the company's products and services. Providing guidance and support to members regarding member self-service technology.

ASSISTANT MANAGER

CINEMARK THEATER
06.2017 - 06.2019
  • Manage all personnel. Provide direction, coaching and leadership to personnel while supporting company policies and procedures. Includes scheduling, hiring, training, raise reviews and disciplinary reviews. Provide a fast, helpful, friendly and proactive customer service by recognizing issues before they occur, resolving the ones that do, and leaving the guest with a positive experience. Provide an experience that is comfortable, distraction-free and picture-perfect. Maintain a building that is clean, safe and in good repair. Maintain theater inventories. Includes weekly ordering, organizing and counting. Weekly movie scheduling. Operate and maintain digital movie projectors. Develop, organize and execute movie-themed promotions.

Education

Bachelor of Arts - Business Management

UTSA
1 Utsa Cir San Antonio Tx, 78249
06-2026

Associate of Arts - Business Management & Technology

ST. Philips College
01.2022

Diploma - International Baccalaureate

KIPP UNIVERSITY PREP HIGH SCHOOL
01.2018

Skills

  • Leadership Skills
  • Collaborative
  • Time Management
  • Problem Solving
  • Receptive
  • Customer Service
  • Multitask
  • Account management
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

ABM
06.2023 - Current

ADMINISTRATOR

ABM
11.2019 - 06.2023

RETAIL CASHIER

WALMART
06.2019 - 11.2019

ASSISTANT MANAGER

CINEMARK THEATER
06.2017 - 06.2019

Associate of Arts - Business Management & Technology

ST. Philips College

Diploma - International Baccalaureate

KIPP UNIVERSITY PREP HIGH SCHOOL

Bachelor of Arts - Business Management

UTSA

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