Andy Reyes
West Covina,CA
Summary
Accomplished in project management and customer service, having owned AMR Home Improvement and thrived as Retail Sales Manager at Home Depot, enhancing client satisfaction through strategic consultations and bid preparation.
Overview
21
21
years of professional experience
Work History
Owner
AMR Home Improvement
West Covina, CA
01.2010 - Current
- Coordinated phases of construction projects from inception to completion.
- Painted interior and exterior walls, selecting appropriate paints for varying conditions.
- Assisted customers in selecting the appropriate home improvement materials and supplies for their projects.
- Assisted customers in selecting the most suitable products for their needs.
- Assessed existing structures to determine the best course of action for renovations or improvements.
- Conducted in-home consultations with clients to assess needs and develop solutions that fit their budget.
- Placed bids on work and provided project plans and estimates to customers.
- Identified opportunities to increase client satisfaction by offering additional services or products.
- Directed project management for multiple types of home repair, maintenance and remodeling.
- Hung, repaired, patched, caulked, and painted drywall.
Commercial Sales Representative
Lowes/Home Depot
City Of Industry, CA
01.2005 - 12.2025
- Maintained records of customer accounts, orders, and payments.
- Prepared presentations and proposals for prospective customers.
- Managed inventory levels of products sold to customers.
- Generated monthly reports outlining progress on sales goals.
- Promoted the company's products or services at trade shows and conferences.
- Reset store displays for special events and seasonal merchandise changes.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Retail Sales Manager
Home Depot
La Mirada, CA
01.2009 - 10.2024
- Reviewed store policies and made changes to streamline operations and increase productivity.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Established relationships with vendors, suppliers, and other partners.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Maintained a clean work environment to promote safety standards.
- Analyzed sales data to identify trends, opportunities for growth, and areas requiring improvement.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Prepared detailed reports on sales performance, inventory, and customer feedback for upper management.
Skills
- Project management
- Customer service
- Sales forecasting
- Home improvement
- Client consultations
- Bid preparation
Timeline
Owner
AMR Home Improvement
01.2010 - Current
Retail Sales Manager
Home Depot
01.2009 - 10.2024
Commercial Sales Representative
Lowes/Home Depot
01.2005 - 12.2025
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