ANDY REYNA
Houston,TX
Summary
A personable Sales Associate with a background in diverse retail and customer service environments, consistently demonstrating a willingness to embrace new challenges. Committed to exceeding goals, prioritizing the cultivation of enduring relationships with both customers and colleagues. My primary focus is on delivering satisfaction to employers, showcasing my capabilities effectively.
In addition to my retail expertise, I bring over 5 years of experience as a skilled server, underlining my proficiency in customer service coupled with robust leadership skills. I am characterized by qualities such as honesty, trustworthiness, and punctuality.
I am eager to contribute my skills and dedication to a dynamic work environment, adding value through my commitment to excellence and strong work ethic.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Best Buy
04.2016 - 10.2023
- Clear and concise written and verbal communication for remote collaboration.
- Efficiently managing time to handle customer inquiries promptly and meet performance metrics.
- Handling setbacks and challenges with a positive attitude.
- Thorough understanding of the products or services being offered to assist customers more effectively.
- Consistently meeting work schedules, deadlines, and customer service standards.
- Proficiency in using various digital tools, project management software, and communication platforms.
- Ability to analyze issues, think critically, and provide effective solutions to customer problems.
- Ensuring accuracy in customer interactions, documentation, and issue resolution.
Shift Leader
Famous Famiglia
03.2013 - 06.2016
- Greeted patrons in a professional manner and ensured an excellent customer service experience.
- Prepared specialty foods, including pizzas and sandwiches, adhering to precise methods that demanded swift and efficient preparation.
- Processed financial transactions promptly and accurately, managing both currency and credit transactions with a high level of efficiency.
- Strictly observed all protocols and procedures related to cash handling, security measures, inventory management, and labor policies.
- Diligently monitored inventory levels, promptly notifying supervisors when supplies were running low or if any equipment required maintenance, ensuring uninterrupted operational efficiency.
Education
High School Diploma -
Macarthur High School
Houston, TXSkills
- Bilingual
- Data Entry
- Account Updating
- Quality Focus
- Proactive Learning
- Tech Proficiency
- Communication Skills
- Adaptability
- Time Management
Timeline
Customer Service Representative
Best Buy
04.2016 - 10.2023
Shift Leader
Famous Famiglia
03.2013 - 06.2016
High School Diploma -
Macarthur High School