To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient flooring professional with knowledge of hardwood, carpet, laminate and other products. Proven history of dependability and punctuality coupled with commitment to safety and quality.
Hi, I’m
Andy Rivera
Houston,TX
Summary
Overview
9
years of professional experience
1
Certification
Work History
Manuel Barahona
Flooring Installer
10.2022 - Current
Job overview
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Measured, cut, and installed tack-free strips along baseboards or walls.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Conducted accurate measurements and calculations to verify proper layout and installation.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
- Inspected completed installations to verify adherence to quality standards and customer specifications.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
- Conducted regular maintenance checks on tools used during installations to maintain efficiency over time.
- Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
Houston Food Bank
Warehouse Worker
04.2022 - 09.2022
Job overview
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
- Recommend disposal of excess, defective, or obsolete stock.
Kroger
Customer Service Associate
02.2022 - 09.2022
Job overview
- Submitted credit requests for defective product, pricing errors and customer accommodations
- Referred unresolved customer grievances to designated departments for further investigation
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Resolved product or service problems by clarifying customer's complaint and determining cause of problem
- Conferred with customers by telephone or in-person to provide product or service information
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Made appropriate account corrections to resolve customer problems
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Prepared product or service reports by collecting and analyzing customer information.
Kroger
Cashier
02.2022 - 09.2022
Job overview
- Leveraged POS system to perform purchase transactions for team members and customers
- Greeted and informed customers of products, fostering positive store experiences
- Maintained inventory and store visual presentation to meet customer needs
- Enforced store safety and cleanliness standards, reducing hazards
- Provided efficient and courteous service to customers
- Built and maintained positive working relationships with co-workers
- Resolved and de-escalated issues to address customer concerns
- Processed cash, check and credit cards for customer purchases
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed merchandise returns and exchanges
- Helped customers locate merchandise
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
- Computed and recorded totals of transactions
- Provided product information and resolved concerns to assist customers
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Delivered service excellence through all points of contact.
Kroger
Courtesy Clerk
05.2020 - 02.2022
Job overview
- Reduced customer wait times by utilizing swift bagging techniques
- Checked item prices and verified store purchases
- Trained newly hired clerks regarding store policies and customer service practices
- Cleaned and mopped store restrooms and stalls
- Retrieved carts for customers from parking lots and storage areas
- Gathered returned and unwanted items from patrons and customer service stations for reshelving
- Packaged and carried out purchased items to customer vehicles
- Referred unresolved customer grievances to designated departments for further investigation
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Conferred with customers by telephone or in-person to provide product or service information
- Arranged items on shelves and returned products to correct aisle locations
- Obtained items from shelves for customers to purchase
- Organized and replenished check stands with appropriate supplies and products
- Assisted in prompt clean-up of spills, eliminating potential hazards and preventing accidents
- Cleaned spills and disposed of waste to maintain store tidiness
- Kept store front end clean and organized
- Answered customer questions and directed patrons to appropriate store locations according to needs.
Tina Rodríguez
Restaurant Team Member
11.2017 - 05.2020
Job overview
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted customers and answered inquiries regarding menu items and specials.
Julio Cádiz
Cheese Factory/Warehouse
11.2015 - 07.2016
Job overview
- Enhanced customer satisfaction by providing personalized cheese recommendations and pairing suggestions.
- Organized in-store tastings and events to engage customers with unique experiences and promote product discovery.
- Managed inventory effectively, reducing waste and ensuring optimal product freshness.
- Implemented efficient merchandising strategies, showcasing featured products and optimizing store layout for ease of navigation.
Education
Hastings High school4410 Cook Rd Houston, TX 77072 United States
High School Diploma from General Studies
05.2020
University Overview
Skills
- Communication
- Patience
- Adaptability
- Problem Solving
- Team Work
- Dependability
- Excellent work ethic
- Proper tool usage
- Deadline Management
- Installation Management
- Floor leveling techniques
- Safe workplace procedures
- Task Delegation
- Padding installation
- Expertise in Flooring Materials
- Subfloor leveling
- Leveling
- Vinyl plank installation
- Laminate Flooring Knowledge
- Concrete epoxy coating
- Laminate installation
- Materials Selection
- Results-Driven
- Moisture Testing Abilities
- Safety protocol knowledge
- Project Estimation Techniques
- Demolition
- Waste Disposal Management
- Flooring project management
- Subfloor Preparation
- Active Listening
- Team collaboration abilities
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Analytical Thinking
- Professionalism
- Continuous Improvement
- Problem-solving aptitude
- Analytical Skills
Volunteer Experience
Volunteer Experience
Warehouse Worker, Houston Food Bank, Houston, TX, 09/2022, Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards., Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas., Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations., Examine and inspect stock items for wear or defects, reporting any damage to supervisors., Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary., Recommend disposal of excess, defective, or obsolete stock.
Certification
Driver Medical Certification
Languages
Spanish
Inglés
Timeline
Flooring Installer
Manuel Barahona
10.2022 - Current
Warehouse Worker
Houston Food Bank
04.2022 - 09.2022
Customer Service Associate
Kroger
02.2022 - 09.2022
Cashier
Kroger
02.2022 - 09.2022
Courtesy Clerk
Kroger
05.2020 - 02.2022
Restaurant Team Member
Tina Rodríguez
11.2017 - 05.2020
Cheese Factory/Warehouse
Julio Cádiz
11.2015 - 07.2016
Hastings High school
High School Diploma from General Studies
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