Andy Rivero
Hialeah,FL
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
Work History
Mechanic Assistant
61 Auto Express
Hialeah, FL
09.2014 - 02.2016
- Ensured efficient functionality through disassembly of engines for repair or replacement of faulty components.
- Implemented safety protocols to minimize the risk of injuries while working on vehicles.
- Completed paperwork related to service requests including time sheets, customer bills, warranty documents.
- Ordered necessary replacement parts from suppliers when needed.
- Performed basic troubleshooting to diagnose mechanical issues in vehicles.
Terminal Coordinator
Eulen America
Miami, FL
02.2016 - 09.2018
- Trained new hires on safety protocols and operating procedures for terminal equipment.
- Monitored and tracked vessel arrivals and departures to ensure timely delivery of goods.
- Prepared detailed reports summarizing daily activities at the terminal facility.
- Resolved customer service issues in a timely manner by responding to inquiries from internal and external customers.
Customer Service Manager
Envoy Airlines
Miami, FL
09.2018 - 09.2021
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed policies and procedures related to customer service operations.
Logistics Manager
J&C Tropicals
Doral, FL
10.2021 - 03.2022
- Coordinated with suppliers to ensure timely deliveries of goods.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
Sales Manager
Noalla Transportation
Doral, FL
05.2022 - 04.2023
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Service Coordinator
Andersen Material Handling
Miami, FL
10.2023 - Current
- Handled incoming calls and inquiries from customers regarding services offered.
- Created detailed reports on quality assurance metrics related to service delivery.
- Updated internal systems with information related to new or revised services.
- Developed procedures for tracking customer feedback on services received.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Coordinated service schedules and appointments with clients.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Toggled between multiple systems and databases to look up information and update records.
Education
Bachelor of Arts - Business Administration And Management
Miami Dade College / FIU
Miami, FL07-2021
High School Diploma -
Miami Springs Senior High School Adult
Miami Springs, FL06-2015
Skills
- Safety Protocols
- Safety awareness
- Diagnostics and troubleshooting
- Electrical schematics
- Scheduled Maintenance
- Performance Testing
- Materials handling understanding
- Welding
- Schematic reading
- Engine maintenance
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Service Coordinator
Andersen Material Handling
10.2023 - Current
Sales Manager
Noalla Transportation
05.2022 - 04.2023
Logistics Manager
J&C Tropicals
10.2021 - 03.2022
Customer Service Manager
Envoy Airlines
09.2018 - 09.2021
Terminal Coordinator
Eulen America
02.2016 - 09.2018
Mechanic Assistant
61 Auto Express
09.2014 - 02.2016
Bachelor of Arts - Business Administration And Management
Miami Dade College / FIU
High School Diploma -
Miami Springs Senior High School Adult