Andy Robertson
Lufkin,TX
Summary
Dynamic leader with a proven track record at JM Chevrolet, adept in strategic planning and sales team training. Excelled in relationship building, boosting sales revenue through innovative strategies, and fostering staff development. Skilled in sales coaching and staff management, ensuring team success and client satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Manager
JM Chevrolet
05.2014 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expand sales opportunities.
- Manage and maintain a three million dollar inventory.
- Attend auto auctions and purchase vehicles for JM Chevrolet.
- Hiring and training new employees
- Discipline and termination of employees
- Organize and conduct weekly sales meetings for 25 staff members.
Finance Manager
JM Chevrolet
07.2011 - 05.2014
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Utilized financial software to prepare consolidated financial statements.
Sales Associate
JM Chevrolet
08.2006 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Patrol Lieutenant
Angelina County Sheriff’s Office
03.1995 - 08.2006
- Ensured timely completion of all required reports by monitoring officer activity and reviewing documentation regularly.
- Implemented innovative technology solutions to enhance patrol efficiency, including GPS tracking systems and mobile reporting tools.
- Provided mentorship to new officers, sharing valuable insights gained from years of experience on the job to help them succeed in their roles.
- Promoted community-oriented policing by actively engaging with local residents, addressing concerns, and working collaboratively to develop solutions.
- Coordinated security efforts for large-scale events, ensuring the safety of attendees while minimizing disruptions to the surrounding area.
- Maintained high levels of departmental morale through effective leadership, open communication channels, and recognition of outstanding performance among officers.
- Evaluated officer performance regularly, providing constructive feedback and recommending areas for improvement when needed.
- Conducted thorough investigations into officer misconduct allegations, ensuring appropriate action was taken in each case while maintaining transparency with the public.
- Developed comprehensive training programs for officers, resulting in improved performance and increased preparedness for emergency situations.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- S.W.A.T. team leader, team of 25
- Firearms instructor
- Firearms safety instructor
- First aid instructor
- First aid during high stress/combat situations.
- Field training officer.
A Class Machinist
Lufkin Industries
06.1991 - 12.1993
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Improved workplace safety by performing routine maintenance on machinery and ensuring all equipment was in proper working order.
- Member of emergency response team.
- Training on forklifts ,man lifts,H2S,confined space, line break and lock outs
Forklift Operator
Louisiana Pacific
08.1989 - 06.1991
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Maintained warehouse cleanliness and organization by clearing debris.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Lock out and fire watch training
Education
Central High School
Pollok, TXAngelina College
Lufkin, TXSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Strategic planning
- Sales coaching
Accomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Advanced Texas Peace Officer
CPR
OSHA 10
OSHA 30
Timeline
Sales Manager
JM Chevrolet
05.2014 - Current
Finance Manager
JM Chevrolet
07.2011 - 05.2014
Sales Associate
JM Chevrolet
08.2006 - 07.2011
Patrol Lieutenant
Angelina County Sheriff’s Office
03.1995 - 08.2006
A Class Machinist
Lufkin Industries
06.1991 - 12.1993
Forklift Operator
Louisiana Pacific
08.1989 - 06.1991
Advanced Texas Peace Officer
CPR
OSHA 10
OSHA 30
Central High School
Angelina College
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