Andy Rohr

• Support division director, program managers, and staff to achieve program goals.
• Ensure excellence in customer service focus.
• Participate in annual and long-term goals and objectives, implementation and evaluation, strategies and work plans of Division programs.
• Establish and implement policies and procedures.
• Manage projects from vision to implementation and measurement of outcomes.
• Represent the Division and Department on boards, panels, committees in the community with internal and external customers.
• Use research and data to inform and shape the work of the division.
• Recognize potential and be committed to the growth and development of staff and managers.
• Manage complex functional issues, problems and budget.
• Manage, develop, coach and facilitate the work of professional, technical and clerical staff.
• Manage the activities of staff, including hiring, performance evaluations, and disciplinary actions.
• Participate in the development and administration of budgets, fees, revenues, contracts, purchase orders, and expenditures.

• Provide research, analysis and monitoring of administrative or operational issues and programs by gathering information and data; conducts feasibility studies and makes recommendations.
• Prepare and deliver business and financial information for key decision makers under scheduled and emergent deadlines.
• Manage, monitor and enforce business policies, processes and other governing or regulatory guidelines and regulations related to Department activities.
• Manage projects to include customer service focus, assessment, planning, communication, change management, implementation, evaluation and revision.
• Initiate and participate in on-going efforts to assess and improve business practices by applying quality principles.
• Prepare annual budget for all salary, benefits, maintenance and operational expenses, capital improvements, etc.
• Forecast revenue and expenditures and develop recommendations for senior management.
• Prepare contracts, grant applications and inter-local agreements in support of program operations. Work with finance staff to track revenue and expenses. Maintain detailed records. Track grant and contract changes as they relate to budgets.

• Lead and manage a team of store managers to ensure that all stores in the district are meeting or exceeding sales goals, customer service standards, operational excellence, and financial objectives
• Develop and implement strategies for increasing sales and profitability within the district
• Monitor store performance metrics such as labor costs, inventory levels, and customer satisfaction scores
• Provide coaching and mentoring to store managers on best practices for managing their teams and achieving desired results
• Ensure compliance with company policies and procedures, including safety regulations
• Recruit, hire, train, and develop store managers and other staff members
• Manage budgets and expenses for the district, ensuring that resources are allocated appropriately
• Analyze data to identify trends and opportunities for improvement
• Represent the company at community events and functions

* Responsible for all aspects of 3 store, $6 million retail operation including:

Customer service

Sales

Daily business operations

Hiring/training