Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christal Sanchez

El Paso,United States

Summary

A team player who is attentive to detail and produces quality results . Hard working , highly motivated and willing to learn to become a essential employee .

Trust worthy , able to multi-task and capable to work independently .

Overview

9
9
years of professional experience

Work History

In-Home Healthcare Provider

Girling Home Health
12.2018 - 04.2025
  • Maintained accurate and timely documentation of patient care activities, including medication administration records and treatment notes.
  • Improved patient satisfaction by providing personalized care and attention to individual needs.
  • Effectively communicated with patients'' families to provide updates on progress and address any concerns or questions.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.

Inbound Customer Service Representative

Sagility
04.2023 - 11.2023
  • Remote customer service agent
  • Helped large volume of customers calls every day with positive attitude and focus on customer satisfaction.
  • Answered 45+ inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
  • Communicated with clients regarding account services, statements, and balances.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Conducted thorough research on client accounts for accurate information gathering and issue resolution.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved client concerns promptly, fostering a positive experience with the health insurance program.
  • Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
  • Provided ongoing support to existing clients as they navigated life changes impacting their health insurance needs, such as marriage, divorce, or retirement transitions.

Optical/Optometric Technician

Eyelandvision
10.2018 - 05.2021
  • Verified 20+Patients Demographics prior to scheduled appointments via phone call and text messaging system.
  • Input 20 + patient's information and exam findings daily into electronic medical records system to facilitate accurate record-keeping.
  • Performed ancillary testing when ordered by optometrist.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Helped 10+ patients daily with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Created 10+ contact lens orders daily Via phone /in office to be shipped to patients desired address .
  • Performed VF testing , Optomap images , Corneal Topography , Iop ck .
  • Checked Blood pressure with BP cuff
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Collaborated with optometry staff to reach individual and team goals.
  • Verified Vision Insurance (VSP)
  • Maintained stock of contact lens trials
  • Sanitized & organized exam rooms and working area.

Optometric Technician

Envision Eyecare & Envision Optics
08.2016 - 10.2018
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
  • Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

High School Diploma -

Compton High School
Compton, CA
2010

Skills

  • 5yrs Customer service
  • 5yrs HIPAA compliance
  • Typing skills at 30-40 WPM
  • Medical history documentation
  • Healthcare insurance knowledge
  • Bilingual - Spanish
  • Great Telephone Etiquette
  • Computer proficiency
  • EMR System (Practice Fusion , Crystal Pm)
  • Call center experience (50-80) calls a day

References

  • Norma supervisor ,Girling Personal care (915)782-8900
  • Dr. Mike Song Manager , Dr.Songvision southern California eye Physicians (562)427-0700
  • Ana Coronel Manager , Andy's Beauty supply wholesale (310)532-3002


Timeline

Inbound Customer Service Representative

Sagility
04.2023 - 11.2023

In-Home Healthcare Provider

Girling Home Health
12.2018 - 04.2025

Optical/Optometric Technician

Eyelandvision
10.2018 - 05.2021

Optometric Technician

Envision Eyecare & Envision Optics
08.2016 - 10.2018

High School Diploma -

Compton High School

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Christal Sanchez