Andy Sueper
Columbus,NE
Summary
Seasoned Service Manager bringing 9 years of experience in the plumbing, HVAC and Plumbing Industry. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
23
23
years of professional experience
Work History
Senior Service Manager
Commonwealth Electric Company Of The Midwest
09.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Developed department processes and procedures to boost customer satisfaction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Outside Sales Account Manager
Tighton Tools And Fasteners
12.2012 - 09.2014
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Established new accounts through personal visits to potential customers.
- Managed territory budget to support development of regional and territory leads.
- Finalized sales deals and contracts.
- Followed up with customers about customer service.
- Visited clients to sell Commonwealth Electric.
- Updated client accounts based on changing markets.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Quoted prices, credit terms and other bid specifications.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
Entrepreneur
Tool Shed Supply And Maintenance
11.2012 - 12.2013
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Devised processes to boost long-term business success and increase profit levels.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Generated additional revenue streams through constructive partner and client relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
Second Vice President
Preferred Plumbing, Heating, & Cooling
05.2000 - 11.2012
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry events.
- Initiated strategy to drive company growth and increase market share and profitability.
- Formulated and executed strategic initiatives to improve product offerings.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Monitored key business risks and established risk management procedures.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Directed technological improvements, reducing waste and business bottlenecks.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Realtor
Home Real Estate
12.2006 - 05.2009
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media, and real estate guides.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
Education
High School Diploma -
Scotus Central Catholic
Columbus, NE05.1994
Associate of Applied Science - HVAC & Refrigeration
Metro Community College
Elkhorn, NE05.1997
No Degree - General Studies Focused On Business
Central Community College
Columbus, NEBachelor of Science - Marketing Management And Research
Bellevue University
Bellevue, NE05.2004
Skills
- Honest and Trustworthy
- Energetic and Outgoing
- Strategy Development
- Leadership Development
- Customer Care
- Business Development
- Workflow Management
- Professional Relationships
- Team Goals
- Process Implementation
- Team Leadership
- Critical Thinking
- Creative Solutions
- Service Quality
- Employee Relations
Board Of Directors for Habitat for Humanity
2022 to Present
Morning Rotary
2019 to Present
Teammates Mentoring Program
2018 to Present
Columbus Soccer Club Coach
2017-2020
Columbus Home Builders Association
Vice President 2007-2009
President 2009-2011
Timeline
Senior Service Manager
Commonwealth Electric Company Of The Midwest
09.2014 - Current
Outside Sales Account Manager
Tighton Tools And Fasteners
12.2012 - 09.2014
Entrepreneur
Tool Shed Supply And Maintenance
11.2012 - 12.2013
Realtor
Home Real Estate
12.2006 - 05.2009
Second Vice President
Preferred Plumbing, Heating, & Cooling
05.2000 - 11.2012
High School Diploma -
Scotus Central Catholic
Associate of Applied Science - HVAC & Refrigeration
Metro Community College
No Degree - General Studies Focused On Business
Central Community College
Bachelor of Science - Marketing Management And Research
Bellevue University
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