Andy Taylor
Aurora,United States
Summary
Proven track record of enhancing customer satisfaction and efficiency as a Delivery Driver at DoorDash, leveraging GPS and route planning skills alongside a positive attitude. Excelled in fast-paced environments, consistently meeting tight deadlines without compromising service quality. Demonstrated teamwork and collaboration, contributing to a positive work environment and increased productivity.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DoorDash
04.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Delivery Expert
Dominos Pizza Inc.
07.2024 - 09.2024
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
- Collaborated with team members to ensure smooth workflow and fast order processing.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
- Coordinated consistent on-time deliveries of damage-free goods.
- Stayed up-to-date on industry trends, adapting to changes in technology and delivery methods to remain competitive in the market.
- Contributed to increased sales by promoting special offers, upselling products when appropriate during order placement or confirmation calls.
- Supported other team members in store operations during downtimes between deliveries, fostering a positive work environment among coworkers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported customer questions, issues and complaints to management.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Processed payments and handled cash transactions to secure proper compensation.
ICQA Associate
Amazon
11.2020 - 06.2023
- Communicated with management about potential inventory risks to fulfill orders on time.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Responded to departments to provide product or inventory procedural information.
- Ensured compliance with regulatory requirements through diligent record-keeping and timely reporting of any concerns or discrepancies.
- Assisted in developing standard operating procedures for improved consistency across all ICQA processes.
- Maintained a safe working environment by adhering to company safety policies and identifying potential hazards.
- Maintained a high level of attention to detail, ensuring thoroughness and accuracy in all aspects of the ICQA role.
- Enhanced warehouse organization by maintaining accurate labeling and storage of products.
- Collaborated with team members to identify and resolve problems, increasing overall efficiency in the warehouse.
- Demonstrated adaptability by quickly learning new systems and processes as needed for better performance in the ICQA role.
- Played an integral role during peak seasons by effectively managing increased workloads without compromising quality standards.
- Inspected items and compared against standards to meet regulatory requirements.
Mixer
AFB International (Applied Food Biochemical
08.2017 - 11.2020
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
- Completed required paperwork accurately, ensuring proper documentation of work activities and batch information for future reference or audits.
- Ensured safety compliance, adhering to company guidelines and industry regulations during mixing operations.
- Maintained Number% mixing accuracy by closely weighing materials and ingredients.
- Supported quality control efforts by carefully documenting batch information for traceability purposes.
- Kept detailed records of equipment problems and reported irregularities to supervisor.
- Reduced waste by optimizing ingredient measurements and maintaining accurate records.
- Assisted in training new employees, sharing expertise on mixing techniques and best practices.
- Expedited order fulfillment through efficient batch preparation and timely handoff to packaging teams.
- Improved mix quality by conducting regular tests and adjusting formulations as needed.
- Contributed to cost savings through effective inventory management of raw materials and supplies.
- Accurately measured and blended materials according to specifications.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Weighed out materials carefully and followed label requirements for each package.
- Operated blending and other machinery safely and in conformance with manufacturer instructions.
- Used machinery and hand-filling methods to prepare orders.
- Checked products carefully with screens and bagged large batches and smaller quality according to order specifications.
- Tested sample materials to comply with specifications and general safety standards.
Mixer
Pennington Seed Incorporated
05.2014 - 07.2017
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
- Completed required paperwork accurately, ensuring proper documentation of work activities and batch information for future reference or audits.
- Ensured safety compliance, adhering to company guidelines and industry regulations during mixing operations.
- Maintained Number% mixing accuracy by closely weighing materials and ingredients.
- Collaborated with team members for better workflow coordination and increased productivity.
- Checked newly mixed products for safety, accuracy and regulatory adherence.
- Consistently met or exceeded production quotas while maintaining high-quality output standards.
- Assisted in training new employees, sharing expertise on mixing techniques and best practices.
- Safeguarded product integrity by adhering to established recipes and ensuring precise measurements of ingredients.
- Accurately measured and blended materials according to specifications.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Weighed out materials carefully and followed label requirements for each package.
- Used machinery and hand-filling methods to prepare orders.
- Tested sample materials to comply with specifications and general safety standards.
- Determined project specifications and task prioritization by carefully reviewing work orders and related documents.
Education
High School Diploma - General Studies
Hilmar High
Hilmar, CA05.1998
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
- GPS and route planning
- Forklift operation
- Shipping and packaging
- Cash transaction handling
- Local delivery
Timeline
Delivery Expert
Dominos Pizza Inc.
07.2024 - 09.2024
Delivery Driver
DoorDash
04.2021 - Current
ICQA Associate
Amazon
11.2020 - 06.2023
Mixer
AFB International (Applied Food Biochemical
08.2017 - 11.2020
Mixer
Pennington Seed Incorporated
05.2014 - 07.2017
High School Diploma - General Studies
Hilmar High