Andy Toledo
Miami
Summary
Motivated Employee with strong skills in teamwork and customer service. Experienced in managing high-stress situations. Eager to contribute to operational efficiency and enhance customer experiences.
Offering reliability, physical stamina, and efficient work approach, eager to develop in fast-paced environment. Delivering the ability to quickly learn warehouse processes and master inventory management tasks. Ready to use and develop problem-solving and organizational skills in the Express Corporation Intl Import Cage Agent role.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx
6100 Northwest 36th Street, Miami, Fl 33166
08.2025 - Current
- Loaded and unloaded packages to ensure timely processing and delivery.
- Operated material handling equipment to improve operational efficiency.
- Sorted packages according to destination, maintaining organization within the facility.
- Followed safety protocols to minimize workplace hazards and ensure compliance.
- Collaborated with team members to enhance workflow and reduce delays.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
Customer Service Representative
MARTIN PRODUCE
8320 NW 103rd St, Hialeah, FL 33016
04.2025 - 07.2025
- Provided exceptional customer support by addressing inquiries and resolving issues effectively.
- Assisted with order processing and ensured timely fulfillment of customer requests.
- Maintained product knowledge to accurately inform customers about offerings and promotions.
- Collaborated with team members to improve service efficiency and enhance customer experience.
- Handled complaints professionally, contributing to increased customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
GNC Live Well
3805 NW 7th St, Miami, FL 33126
08.2024 - 02.2025
- Delivered exceptional customer service by assisting clients in product selection and addressing inquiries.
- Maintained product knowledge to effectively communicate benefits and features of health supplements.
- Executed daily inventory management, ensuring stock levels met customer demand and minimized discrepancies.
- Processed transactions accurately using POS systems, enhancing overall checkout efficiency.
- Educated customers on proper supplement usage, fostering trust and encouraging repeat business.
- Adapted quickly to new promotions and changes in product offerings, ensuring timely communication to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
South Miami Senior High
6856 SW 53rd St, Miami, FL 3315505-2024
Skills
- Heavy lifting
- Team collaboration
- Package unloading
- Adaptable to change
- Loading and unloading
- Label reading
- Willing to learn
- Patience and focus
- Problem-solving
- Time management
- Active listening
- Bilingual in English and Spanish
- Critical thinking
- Customer service and care
Timeline
Package Handler
FedEx
08.2025 - Current
Customer Service Representative
MARTIN PRODUCE
04.2025 - 07.2025
Sales Associate
GNC Live Well
08.2024 - 02.2025
High School Diploma -
South Miami Senior High