Andy Trochez

Efficiently managed the end-to-end fulfillment process, ensuring timely and accurate delivery of products for a fast-paced organization. Collaborated closely with leadership and team to streamline operations, improve inventory accuracy, and resolve logistical challenges. Maintained strict adherence to industry regulations while providing exceptional support during peak periods, contributing to overall customer satisfaction and operational excellence.

Contributed to assisting small, local start-ups through conducting cybersecurity, risk management, and automation assessments. Collaborated with diverse consultants and students in evaluating manufacturing facilities on-site. Played a major role in drafting and presenting gap analysis reports that supported the strategic goals of two small institutions.

Delivered exceptional customer service while managing a variety of transactional and sales responsibilities in a fast-paced retail environment. Consistently ensured a smooth experience by efficiently processing payments, handling refunds, and providing accurate product information to customers. Collaborated with team members and management to maintain store presentation and optimize sales strategies, contributing to overall team success.

Achieved high cleanliness and sanitization standards throughout the COVID-19 outbreak for residential homes and commercial properties in New England, contributing to the success of a small, Hispanic family-owned business. Proficient in thorough cleaning of restrooms, living areas, and office spaces to create a hygienic and welcoming atmosphere for clients.

As a Teacher Assistant at Mount Pleasant High School's Teacher Academy, I gained valuable experience in classroom management and instructional support. Collaborated with teachers to develop lesson plans, prepared educational materials, and provided one-on-one assistance to students. These contributions were key in fostering a positive learning environment and ensuring students stayed on track with their assignments.