Andy Upchurch
Sandy,UT
Summary
Results-driven and detail-oriented professional with a proven track record of managing multiple priorities while fostering a positive and collaborative work environment. Expertise in achieving team objectives through a proactive mindset and readiness to embrace additional responsibilities. Committed to delivering outstanding results that enhance organizational success and drive continuous improvement. Strong dedication to excellence ensures consistent contributions to team dynamics and overall performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Quality Engineer
Moog
Salt Lake City, UT
08.2021 - Current
- Designed and maintained quality documentation, including inspection procedures, work instructions, and quality control plans ensuring compliance with customer and industry standards and regulations for a $56 million contract.
- Led Six Sigma projects resulting in cost savings through improved process capabilities and waste reduction strategies.
- Led root cause analysis with Corrective/Preventive Actions to maintain consistent production to meet delivery schedule.
- Collaborated with cross-functional teams to optimize design, manufacturing, and validation processes.
- Provided technical support in resolving complex quality issues by conducting thorough investigations and presenting data-driven recommendations.
- Conducted regular audits of suppliers and helped develop process improvements to maintain high-quality supply chain management.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Created internal FAI(s) for customer(s) and approved external supplier FAI(s) per AS9102 standard.
- Prepared company for and hosted AS9100, DCMA, and customer audits
Fleet Service Manager
Deploy Surveillance
Salt Lake City, UT
10.2023 - 05.2025
- Managed and serviced fleet over growth from 50 to 140 units nationwide that achieved 99.7% uptime.
- Collaborated with sales teams to develop customized fleet solutions that met client needs, driving revenue growth for the company.
- Promoted a culture of continuous improvement within the team, encouraging feedback and ideas from all staff members to optimize processes and drive better results.
- Troubleshot complex technical issues affecting units in the fleet, drawing upon extensive knowledge of engineering principles to implement effective solutions promptly.
- Spearheaded cost-saving initiatives by identifying opportunities for process improvements, reducing waste, and optimizing resource utilization throughout the fleet services department.
- Increased customer satisfaction with timely delivery of services and proactive communication on fleet status.
- Implemented a comprehensive record-keeping system for documenting service histories, ensuring accurate tracking of repairs or maintenance and facilitating data-driven decision making.
- Implemented safety protocols to ensure compliance with industry regulations and protect both employees and assets.
- Developed training programs for technicians, bolstering skill sets while improving overall team performance across various tasks related to fleet service management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Collaborated with manufacturing and supply chain management.
Value Stream Manager
Moog
Salt Lake City, UT
02.2020 - 08.2021
- Developed current state and future state value stream map with a value stream improvement plan that drove waste reduction savings of $120,000 for the company.
- Drove research and resolution of any issues, utilize methodologies/tools to identify root cause; lead and follow through on issue escalation and resolution.
- Improved and developed organization capabilities through effective performance management and planning/utilization of human and capital resources.
- Leading the day-to-day activities within the value stream to ensure that current commitments are achieved while improvements are being made
- Developed X-Matrix to provide leadership a range of business initiatives across departmental lines.
- Routine Gemba Walk visits to production operations to interact with employees, facilitate/assist in root cause determination for safety, quality, and productivity issues, monitor performance and schedule adherence, monitor product quality characteristics, and gather information and input from Supervisors, support staff, and operators.
- Promoted and encouraged a work environment that challenges employees to constantly search for ways to perform their activities more efficiently and effectively.
- Mentored staff members on Lean concepts, building a culture of continuous learning and growth.
Supplier Development Engineer
Moog
Salt Lake City, UT
03.2018 - 02.2020
- Conducted supplier risk assessments in the areas of Manufacturing, Technology, Design and Development Capabilities, Operational Efficiencies, Quality System Management, Delivery Performance, Cost Improvement Programs, Financial Stability, EHS compliance, Supplier Development and Leadership Effectiveness to minimize supply chain risk and overall supplier management costs
- Supported plant on a daily basis to quickly address issues on purchased components and supplier quality concerns.
- Managed the customer specific requirements and offered technical support to improve process development and manufacturing best practices.
- Functioned as key supply chain liaison with R&D in developing new supplier sources for new product development programs
- Facilitated the use of Lean/Six Sigma tools to improve supplier products and processes to lower costs
- Increased Supplier Quality and Delivery performance from Unacceptable to Excellent through supplier development interaction
- Assisted in analyzing root causes of supplier deficiencies and ensured proper corrective actions are implemented in a timely manner.
- Ensured timely resolutions to escalated issues between internal stakeholders and suppliers through effective communication and mediation skills.
- Optimized inventory levels by coordinating with suppliers on demand forecasting, order quantities, and delivery schedules.
- Developed collaborative relationships with cross-functional teams to align procurement strategies with organizational goals.
- Managed contract negotiations, ensuring favorable terms for both parties while maintaining strong relationships.
- Established long-term partnerships with suppliers by implementing strategic sourcing initiatives.
Quality Control Manager
Triumph Group
Park City, UT
01.2013 - 03.2018
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Assured consistent quality of production by implementing and enforcing automated practice systems
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Triumph Change Agent leading Lean Six Sigma events and continuous improvement initiatives
- Monitor Corrective Actions generated during the development of new products and production of sustaining product
- Prepared and submitted DCMA & customer source inspections
Education
Bachelor of Applied Science - Project Management
Arizona State University
Tempe, AZ12-2027
AAS Manufacturing Engineering Technology -
Northcentral Technical College
Wausau, WI12-2020
Skills
- Lean Six Sigma expertise
- Policy development
- Root Cause and Corrective Action (RCCA)
- GD&T blueprint analysis
- AS9100 quality management expertise
- Waste Reduction
- Effective communication
- Quality management systems
- Conflict resolution
- Operations management
- Strategic planning
- Performance metrics analysis
- Lean manufacturing expertise
- Six sigma methodologies
- Process optimization techniques
- Continuous improvement implementation
- Workflow standardization techniques
- Cross-functional team leadership
- Change management proficiency
Certification
- ASQ CSSGB (Certified Six Sigma Green Belt)
- ASQ CSQP (Certified Supplier Quality Professional)
Timeline
Fleet Service Manager
Deploy Surveillance
10.2023 - 05.2025
Senior Quality Engineer
Moog
08.2021 - Current
Value Stream Manager
Moog
02.2020 - 08.2021
Supplier Development Engineer
Moog
03.2018 - 02.2020
Quality Control Manager
Triumph Group
01.2013 - 03.2018
AAS Manufacturing Engineering Technology -
Northcentral Technical College
Bachelor of Applied Science - Project Management
Arizona State University