Andy Upchurch
Sandy,UT
Summary
Highly organized and dependable candidate with expertise in effectively managing multiple priorities and maintaining a positive attitude. Demonstrates success in meeting team goals through a proactive approach and willingness to take on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
19
19
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Fleet Service Manager
Deploy Surveillance
10.2023 - Current
- Collaborated with sales teams to develop customized fleet solutions that met client needs, driving revenue growth for the company.
- Promoted a culture of continuous improvement within the team, encouraging feedback and ideas from all staff members to optimize processes and drive better results.
- Troubleshot complex technical issues affecting units in the fleet, drawing upon extensive knowledge of engineering principles to implement effective solutions promptly.
- Spearheaded cost-saving initiatives by identifying opportunities for process improvements, reducing waste, and optimizing resource utilization throughout the fleet services department.
- Enhanced fleet efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Increased customer satisfaction with timely delivery of services and proactive communication on fleet status.
- Coordinated closely with other departments to optimize scheduling of unit maintenance during low-demand periods, minimizing disruptions to operations.
- Managed a diverse team of technicians, fostering a positive work environment and maintaining high levels of productivity.
- Reduced downtime for vehicles by streamlining repair processes and prioritizing urgent service requests.
- Conducted regular performance evaluations for staff, providing feedback and opportunities for professional growth.
- Implemented a comprehensive record-keeping system for documenting service histories, ensuring accurate tracking of repairs or maintenance and facilitating data-driven decision making.
- Implemented safety protocols to ensure compliance with industry regulations and protect both employees and assets.
- Analyzed data on vehicle usage to identify trends and recommend improvements for fleet utilization.
- Developed training programs for technicians, bolstering skill sets while improving overall team performance across various tasks related to fleet service management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Collaborated with manufacturing and supply chain management.
Senior Quality Engineer
Moog
08.2021 - 10.2023
- Drove standardization efforts across multiple production lines to ensure consistent product output meeting stringent specifications.
- Design and maintain quality documentation, including inspection procedures, work instructions, and quality control plans ensuring compliance with customer and industry standards and regulations.
- Led Six Sigma projects resulting in cost savings through improved process capabilities and waste reduction strategies.
- Influenced supplier selection criteria by evaluating their capability to meet desired specifications consistently over time.
- Collaborated with cross-functional teams to optimize design, manufacturing, and validation processes.
- Provided technical support in resolving complex quality issues by conducting thorough investigations and presenting data-driven recommendations.
- Conducted regular audits of suppliers and vendors to maintain high-quality supply chain management.
- Optimized inspection methods for decreased downtime while maintaining strict adherence to quality requirements.
- Mentored junior engineers on best practices in quality engineering, fostering a culture of excellence within the team.
- Enhanced customer satisfaction with thorough root cause analysis and timely resolution of complaints.
- Created detailed reports analyzing trends in product performance, identifying areas for enhancement or improvement.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Creating internal FAI(s) for customer and approving external supplier FAI(s) per AS9102 standard.
- Preparation and hosting of AS9100 audits
- Assist in recruitment, which includes drawing upon relationships and experience to recommend qualified candidates, interviewing candidates, and preparing hiring recommendations
Value Stream Manager
Moog
02.2020 - 08.2021
- When quality gaps are identified, collaborate with peers to propose risk mitigation plans
- Drive research and resolution of any issues, utilize methodologies/tools to identify root cause; lead and follow through on issue escalation and resolution
- Ensuring that a current state value stream map is created of the end-to-end value stream(s)
- Improving and developing organization capabilities through effective performance management and planning/utilization of human and capital resources
- Leading operations team to consistently meet or exceed business objectives and targets
- Leading the day-to-day activities within the value stream to ensure that current commitments are achieved while improvements are being made
- Preparing a future state map that uses kaizen/lean techniques to eliminate waste and improve process value in the short to mid-term
- Provide leadership to a range of initiatives across departmental lines
- Routinely visits production operations to interact with employees, facilitate/assist in root cause determination for safety, quality, and productivity issues, monitor performance and schedule adherence, monitor product quality characteristics, and gather information and input from Supervisors, support staff, and operators to make decisions when
- Coaches Supervisors and Team Manager(s) in these areas
- Promotes and encourages a work environment that challenges employees to constantly search for ways to perform their activities more efficiently and effectively.
- Increased throughput by optimizing equipment layout and workflow design within production facilities.
- Mentored staff members on Lean concepts, building a culture of continuous learning and growth.
Supplier Development Engineer
Moog
03.2018 - 02.2020
- Developing new suppliers to reduce cost, increase capacity, and auditing suppliers to ensure process conformance
- Conduct supplier risk assessments in the areas of Manufacturing, Technology, Design and Development Capabilities, Operational Efficiencies, Quality System Management, Delivery Performance, Cost Improvement Programs, Financial Stability, EHS compliance, Supplier Development and Leadership Effectiveness to minimize supply chain risk and overall supplier management costs
- Support plant on a daily basis on purchased components and supplier quality concerns
- Manage the customer specific requirements and offer technical support
- Function as key supply chain liaison with R&D in developing new supplier sources for new product development programs
- Facilitate the use of Lean/Six Sigma tools to improve supplier products and processes to lower costs
- Increased Supplier Quality and Delivery performance from Unacceptable to Excellent through supplier development interaction
- Analyzed root causes of supplier deficiencies and ensures proper corrective actions are implemented in a timely manner.
- Ensured timely resolutions to escalated issues between internal stakeholders and suppliers through effective communication and mediation skills.
- Optimized inventory levels by coordinating with suppliers on demand forecasting, order quantities, and delivery schedules.
- Developed collaborative relationships with cross-functional teams to align procurement strategies with organizational goals.
- Managed contract negotiations, ensuring favorable terms for both parties while maintaining strong relationships.
- Established long-term partnerships with suppliers by implementing strategic sourcing initiatives.
Quality Control Manager
Triumph Group
01.2013 - 03.2018
- Managed quality control of completed products according to customer requirements
- Scheduled work assignments and set priorities for each member of department
- Monitored processes and procedures, making sure that all met compliance regulations
- Implemented new quality assurance and customer service standards
- Assured consistent quality of production by implementing and enforcing automated practice systems
- Recorded, analyzed and distributed statistical information
- Triumph Change Agent leading Lean Six Sigma events and continuous improvement initiatives
- Monitor Corrective Actions generated during the development of new products and production of sustaining product
- Engage the workforce as a coach in order to develop a problem solving culture at all levels of the organization
- Payroll approval, performance reviews, merit increases, hires, and terminations
- Provide Supplier Quality and Procurement support for purchased product and outside processing
- Prepared and submitted DCMA & customer source inspections
- Manages the operation of the Incoming, In-Process, and Finished Goods inspection and acceptance of sub-assemblies, and finished products
- Ensures timely inspection, acceptance, and Material Resource Board (MRB) activities, including prioritization.
Production Manager
Thermal Processing Inc
01.2006 - 10.2013
- Implemented performance, quality and efficiency measures to achieve aggressive production goals
- Implement and control the production schedule
- Manage human and material resources to meet production targets
- Make decisions about equipment use, maintenance, modification and procurement
- Work out and implement standard operating procedures for production operations
- Analyze production and quality control to detect and correct problems
- Monitor and review the performance of staff and organize necessary interventions for improvement
- Oversee heat treat, NDT, Plating, and painting processes
- Addressed personnel issues and scheduling conflicts promptly
- Managed documentation of and training on production procedures and work instructions.
Education
AAS Manufacturing Engineering Technology -
Northcentral Technical College
08.2018 - 12.2020
Bachelor of Applied Science - Project Management
Arizona State University
Tempe, AZ 08.2021 - 12.2025
Skills
- Lean Six Sigma/Lean Manufacturing
- Operations
- Process Development & Continuous Improvement
- Policy / Procedure Development
- Process and Performance optimization
- Root Cause and Corrective Action (RCCA)
- Visual Factory
- Training and mentoring
- Heat Treating / Pyrometry
- NDT - MPI/FPI
- Performance Metrics KPI's
- Dimensional Inspection with common metrology tools
- Geometric Dimensioning and Tolerancing (GD&T) Blueprint Interpretation
- AS9100 & ISO9001 Quality Management Systems
- PFMEA/DFMEA
- Process development and implementation
- Lean manufacturing concepts
- First Article Inspection review
- Customer & DCMA source inspection
- Excellent work ethic
- Non-conforming material reports
- Root Cause Analysis
- Quality processes
- Control Plan Development
- Quality improvement plans
- Corrective and Preventive Actions
- Quality Documentation
- Customer Service
- Process Mapping
- Inspection methods
- Process Optimization
- Production traceability
- Multitasking and Organization
- Advanced Product Quality Planning
- Waste Reduction
- Team Collaboration
- Attention to Detail
- Performance Metrics
- Critical Thinking
- Technical Writing
- Good listening skills
Certification
- ASQ CSSGB (Certified Six Sigma Green Belt)
- ASQ CSQP (Certified Supplier Quality Professional)
- NAS 410 Level II Magnetic Particle Inspection
- NAS 410 Level II Fluorescent Penetrant Inspection
Training
- SAE AS13001 Delegated Self Release Verification
- Triumph Change Agent (Lean/Six Sigma)
- Competitive Business Solutions Facilitative Leader
- GD&T - MATC & Geotol.com
- Blueprint Reading - MATC
- Advanced Microsoft Excel
- Zeiss Calypso Basic - Zeiss
- Dimensional Metrology For The Quality Professional - Mitutoyo
- Introduction To Heat Treating - ASM
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