Andy Valdes
9220 Fontainebleau BLVD ,FL
Summary
Dynamic leader with extensive experience at Goodwill Industries of South Florida, specializing in store operations and team building. Excelled in coaching and mentoring, driving a 40% increase in productivity. Known for exceptional problem-solving and effective communication, I've successfully enhanced sales through strategic planning and employee engagement. Also efficient working wit Microsoft (Excel, Teams, Power Point, Word Etc )
Overview
14
14
years of professional experience
Work History
Store Manager Trainer
Goodwill Industries of South Florida
12.2014 - Current
- Promoted excellent customer service with thorough staff training and ongoing coaching sessions.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
- Improved inventory management through the implementation of efficient tracking systems and regular audits.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
- Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
- Monitored industry trends, adjusting product offerings accordingly to maintain competitiveness in the market.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Oversaw renovations and remodeling projects to enhance store environments, attracting new customers while retaining existing ones.
- Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
- Spearheaded recruitment efforts in hiring highly-skilled retail professionals who contributed to the overall success of the stores.
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
- Increased store sales by implementing strategic merchandising plans and visual displays.
- Managed budgets, financial reporting, and expense control to ensure profitability for each store location under my supervision.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove sales and planned promotional and local store marketing activities.
- Supervised and effectively trained 40+ employees to decrease process lags and boost productivity.
- Supported store opening by setting up office space, equipment and POS systems.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
Store Manager
Goodwill Industries of South Florida
12.2014 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Goodwill Industries of South Florida
09.2014 - 12.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Goodwill Industries of South Florida
05.2013 - 09.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supervisor
Goodwill Industries of South Florida
09.2012 - 05.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Retail Associate
Goodwill Industries of South Florida
12.2010 - 09.2012
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts -
Cuba06-2006
Skills
- Store operations
- Health and safety
- Coaching and mentoring
- Recruitment and hiring
- Task delegation
- Sales training
- Compliance management
- Staff scheduling
- Store layout
- Merchandise planning
- Sales analysis
- Promotions and events
- Employee engagement
- Shelf stocking
- Customer engagement
- Team building
- Visual merchandising
- Coaching
- Program management
- Employee coaching
- Loss prevention
- Sales forecasting
- Competition evaluation
- Store leadership
- Employee training and hiring
- Merchandise control
- Teamwork
- Teamwork and collaboration
Timeline
Store Manager Trainer
Goodwill Industries of South Florida
12.2014 - Current
Store Manager
Goodwill Industries of South Florida
12.2014 - 01.2021
Store Manager
Goodwill Industries of South Florida
09.2014 - 12.2014
Assistant Store Manager
Goodwill Industries of South Florida
05.2013 - 09.2014
Supervisor
Goodwill Industries of South Florida
09.2012 - 05.2013
Retail Associate
Goodwill Industries of South Florida
12.2010 - 09.2012
Bachelor of Arts -
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