Andy Vasquez
Houston,TX
Summary
Dynamic and results-oriented Service Advisor with over 7 years of experience in the automotive industry, dedicated to enhancing customer satisfaction and driving sales growth. Expertise in building trust with clients, effectively diagnosing issues, and delivering exceptional service experiences while fostering strong relationships with diverse stakeholders. Bilingual in English and Spanish, adept at leveraging communication and leadership skills to manage service operations seamlessly and ensure consistently high standards. Recognized for reliability, adaptability, and a proven track record of exceeding sales targets while contributing to dealership profitability through effective problem-solving and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Service Advisor
Katy Honda
11.2024 - Current
- Assisted customers in diagnosing automotive issues and recommending service solutions.
- Coordinated with technicians to ensure timely completion of repairs and maintenance services.
- Managed customer appointments, optimizing scheduling for efficiency and service flow.
- Provided expert guidance on vehicle care, enhancing customer knowledge and satisfaction.
- Maintained detailed records of customer interactions and service history within dealership management system.
- Streamlined communication between service department and customers, improving overall service experience.
- Trained new staff on service processes and software tools to promote team efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery and operations.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
Service Drive Advisor
Team Gillman Honda North
05.2021 - 10.2023
- Consistently ranked among top sales performers; achieved 3x Top Sales Award and Silver Sales Award.
- Built strong customer relationships, improving customer satisfaction and service retention.
- Collaborated with management to implement upsell strategies, boosting department revenue.
- Provided expert guidance on vehicle selection, aligning customer needs with available inventory.
- Facilitated seamless communication between sales and service departments to enhance customer satisfaction.
Service Drive Advisor
Mercedes-Benz of Houston North
02.2021 - 05.2021
- Delivered premium customer service in a luxury brand environment.
- Advised clients on service needs while ensuring brand standards of excellence.
- Mentored junior staff, fostering a collaborative environment that enhanced team performance and morale.
- Implemented strategic initiatives to boost customer retention rates through personalized follow-ups.
Assistant Service Manager (ASM)
Don McGill Toyota of Katy
08.2020 - 01.2021
- Assisted in managing service operations, workflow, and customer relations.
- Supported technicians and advisors to streamline service efficiency.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Followed up with customers during and after installations to verify satisfaction.
Service Drive Advisor
Russell & Smith Honda
02.2017 - 06.2020
- Surpassed $1M in sales and earned Rookie of the Year Award.
- Delivered personalized customer service and effectively upsold maintenance packages.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Cultivated network of industry professionals to support client needs beyond traditional financial advisory services.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Optimized operational efficiency by implementing CRM system tailored to advisory services.
Education
Bachelor of Science - Physics
Drake University
Des Moines, IA01.2023
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University of Houston
Houston, TX01.2019
High School Diploma - undefined
Jersey Village High School
Houston, TX01.2017
Skills
- Customer Service & Relationship Management
- Sales Growth & Revenue Generation
- Budgeting & Cost Control
- Strategic Planning & Business Development
- Financial & Data Analysis
- Bilingual: English & Spanish
- Strong Negotiation Skills
- Technology & Process Optimization
- Client satisfaction
- Employee training
- Service scheduling
- Brand representation
- Industry awareness
- Customer feedback analysis
- Upselling strategies
- Compliance management
- Multitasking and organization
- Computer skills
- Quality inspection
- Team collaboration
- Data entry
- Customer relationship management
- Conflict resolution
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified ASE, American Honda- 2018
Awards
Drake University Presidential Scholarship & Honors, Hofstra University Scholarship & Honors, Columbia University Honors, St. Leo University Honors & Scholarship, Texas Tech University Honors, Russell & Smith Honda: Rookie of the Year, $1M Sales Award, Team Gillman Honda: 3x Top Sales, Silver Sales Award, Multiple Academic & Extracurricular Honors (UIL 1st Place, Orchestra, etc.)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Service Advisor
Katy Honda
11.2024 - Current
Service Drive Advisor
Team Gillman Honda North
05.2021 - 10.2023
Service Drive Advisor
Mercedes-Benz of Houston North
02.2021 - 05.2021
Assistant Service Manager (ASM)
Don McGill Toyota of Katy
08.2020 - 01.2021
Service Drive Advisor
Russell & Smith Honda
02.2017 - 06.2020
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University of Houston
High School Diploma - undefined
Jersey Village High School
Bachelor of Science - Physics
Drake University
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