Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Andy Villegas

Dickinson,TX

Summary

Dynamic and results-driven professional with a strong work ethic and proven customer service skills, honed at Cajun Greek. Successfully increased sales through effective upselling techniques while fostering a positive dining experience. Proficient in Microsoft Excel and committed to performance, improvement and team collaboration. Graduated with certifications in accounting and quickbooks, as well as two years of accounting knowledge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Cajun Greek
02.2025 - 04.2025
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Sales Associate

Gap Outlet
11.2024 - 02.2025
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Lifeguard

Cedar Fair
04.2024 - 08.2024
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Responded to emergency situations in a timely, efficient manner.
  • Provided friendly customer service to guests and addressed concerns.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.

Housekeeping Assistant

DC Cleaning
05.2021 - 03.2024
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Responded to requests from patrons for linens and toiletries.

Education

Bachelors In Accounting - Accounting

University of Houston
Houston, TX

GD - Accounting

Dickinson High School
Dickinson, TX
05.2025

Skills

  • Positive and professional
  • Strong work ethic
  • Performance improvement
  • Customer service
  • Sales techniques
  • Team collaboration
  • GAAP
  • Journal entries
  • Bank reconciliation
  • Microsoft Excel
  • Bookkeeping

Certification

Certification in Accounting from NOCTI

Certification in Quickbooks from Ceriport

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Cajun Greek
02.2025 - 04.2025

Sales Associate

Gap Outlet
11.2024 - 02.2025

Lifeguard

Cedar Fair
04.2024 - 08.2024

Housekeeping Assistant

DC Cleaning
05.2021 - 03.2024

Bachelors In Accounting - Accounting

University of Houston

GD - Accounting

Dickinson High School