Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andy Wilson

Bay Minette,AL

Summary

Dedicated QA Analyst with a strong background in customer support. Skilled in developing comprehensive test plans and analyzing user requirements to ensure software reliability. Committed to leveraging expertise to improve customer experiences and software performance.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

QA Analyst

Dominion DMS
Norfolk, VA
01.2023 - 04.2026
  • Developed and executed comprehensive test plans to ensure software quality and reliability.
  • Analyzed user requirements to create detailed test cases for various applications.
  • Collaborated with development teams to identify and resolve defects throughout the software lifecycle.

Customer Support Specialist

Dominion DMS
Norfolk, VA
09.2008 - 01.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Implemented process improvements to enhance response times and customer satisfaction.
  • Trained new staff on systems and best practices for customer support interactions.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Collaborated with management to design strategies enhancing overall customer experience quality.

Education

High School Diploma -

Rehobeth High School
Dothan, AL

Skills

  • Test case development
  • Test documentation creation
  • Regression testing expertise
  • User acceptance testing

Certification

Agile Testing (ICP-TST) CPRIME

Timeline

QA Analyst

Dominion DMS
01.2023 - 04.2026

Customer Support Specialist

Dominion DMS
09.2008 - 01.2023

High School Diploma -

Rehobeth High School
Andy Wilson