Marti Lynn Steelman

• Managed community within established cost constraints.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Kept properties in compliance with local, state and federal regulations.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
• Evaluated property conditions and recommended improvements.
• Organized and led monthly town-hall meetings to foster sense of community and gather feedback for continuous improvement.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Kept properties in compliance with local, state, and federal regulations.

• Maintained sufficient number of units market-ready for lease.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Kept properties in compliance with local, state and federal regulations.

Took care of my father

• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Processed security deposit refunds.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Showed apartments to potential tenants and answered questions regarding community.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Approved regular payroll submissions for employees.
• Assisted with hiring, training and mentoring new staff members.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Interacted well with customers to build connections and nurture relationships.

• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for department managers.
• Controlled finances to lower costs and keep business operating within budget.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.