Andzelika Dziaba
Jewel Osco
Chicago,IL
HIPAA compliance experience from Northeastern Illinois University combined with front desk operations expertise. Streamlined service workflows to improve customer experience and operational efficiency. Proficient in Microsoft Office Suite with strong English and Polish communication skills. Committed to data accuracy and responsive customer service.
9
Years of experience
Work History
Cashier and Drive up and go Worker
10 Months
Jewel Osco - Park Ridge | 01.2026 - Current
- Processed cash, credit, debit, and mobile payments efficiently, ensuring accurate transactions at Jewel-Osco checkout lanes.
- Operated cash register efficiently and processed payments by cash, check, credit card, gift card, or automatic debit.
- Collected customer payments at checkout and provided accurate change.
- Scanned groceries and verified item prices, facilitating smooth customer transactions.
- Applied coupons and loyalty discounts using Jewel-Osco register systems.
- Bagged purchases carefully and arranged carts for customer convenience.
- Welcomed customers and addressed inquiries about products and store services, enhancing overall shopping experience.
- Followed Jewel-Osco policies for age-restricted sales and payment checks.
- Helped customers locate specific products, answered questions, and offered product advice.
Event Staff Member
1 Year 1 Month
13th Floor Entertament - Schiller Park | 09.2025 - 10.2026
- Welcomed guests at 13th Floor Entertainment and answered event questions.
- Verified tickets and wristbands at entry checkpoints.
- Guided guest movement through attraction queues and waiting areas.
- Supported safety compliance and venue policies during events.
- Monitored crowd flow across venue and reinforced safety protocols.
- Monitored crowd behavior and communicated issues to supervisors for timely resolution.
- Shared event updates through radio communication with team members.
- Assisted with event setup and teardown.
- Kept event space clean by removing trash and debris.
- Addressed guest and speaker requests promptly to enhance event experience.
- Helped scare actors with costume, prop, and scene preparation.
- Worked with staff to coordinate daily event activities.
Front Desk Representative
3 Years 7 Months
Northeastern Illinois University Financial Aid Office - Chicago, IL | 10.2021 - 05.2025
- Managed waiting room flow, monitored wait times, and handled phone calls and emails to support front desk operations.
- Responded quickly to student and visitor questions, improving service experience.
- Trained new student workers and supervisors on [Software] use and HIPAA policies, supporting smoother onboarding.
- Worked with supervisor and financial aid advisors to update compliant documentation practices aligned with HIPAA and university policy, improving workflow efficiency and team accountability.
Office Assistant
1 Year 9 Months
Bohemian National Cemetery - Chicago, IL | 04.2021 - 01.2023
- Helped with cemetery office tasks for families, vendors, and funeral directors.
- Answered cemetery inquiries by phone with information and support for callers.
- Took phone calls and emails about services, plots, and office procedures.
- Kept burial records, lot files, and interment documents accurate and organized.
- Supported daily office operations by managing administrative tasks efficiently. and entered data with care.
Math Tutor
2 Years 6 Months
Wilbur Wright College - Chicago, IL | 09.2017 - 03.2020
- Developed individual study guides using computer systems to tailor learning experiences for each student.
- Created case notes to track students' progress.
- Advertised tutoring services through various channels to reach more students. through word of mouth. increasing student engagement with the tutoring center.
Education
BBA - Marketing and Management
Northeastern Illinois University - Chicago, IL
05-2025
Relevant Coursework: Strategic Management, Human Resource Management, Digital Marketing, Marketing Management, and Introductory Accounting
- 3.5 GPA
- Major in: Business Management and Marketing
Skills
Microsoft Office Suite (Excel
Word
PowerPoint)
Banner
Basic Graphic Design
Google Drive
HIPAA compliance
Data Entry Accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier and Drive up and go Worker
Jewel Osco
01.2026 - CurrentRead more
Event Staff Member
13th Floor Entertament
09.2025 - 10.2026Read more
Front Desk Representative
Northeastern Illinois University Financial Aid Office
10.2021 - 05.2025Read more
Office Assistant
Bohemian National Cemetery
04.2021 - 01.2023Read more
Math Tutor
Wilbur Wright College
09.2017 - 03.2020Read more
Northeastern Illinois University - BBA, Marketing and Management
Read more
AWARDS
2022 Student Worker of the Year, Consistently went above and beyond in supporting the office's operational efficiency and professional image. She demonstrates exceptional leadership, communication, and organizational skills—qualities that align directly with her academic focus in management and marketing., Academic Scholarship Recipient