ANEASE OAKLEY

Service Advisor

Bonham Chrysler Dodge-Jeep Ram

BONHAM, TX

03.2023 - Current

Upsold additional products or services when appropriate.
Assisted with scheduling appointments for service work to be performed on vehicles.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Developed and maintained strong relationships with customers to ensure repeat business.
Prepared invoices for services rendered and collected payments from customers.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Explained the features and benefits of products or services offered by the dealership to customers.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Promptly responded to customer inquiries via phone, email or in person.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Provided top quality control and eliminated downtime to maximize revenue.
Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Updated databases with new and modified customer data.
Strengthened customer retention by offering discount options.
Ensured that all customer inquiries were handled promptly and accurately.
Greeted customers and addressed their needs in a professional manner.
Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Developed strong relationships with customers by providing exceptional customer service.
Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Collected deposits or payments and arranged for billing.
Followed up with existing customers regarding past services performed on their vehicles.
Resolved customer complaints in an efficient and courteous manner.
Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Answered customer inquiries regarding store policies and procedures.
Compiled accurate estimates for required repairs, using manufacturer's recommended labor times and pricing structures.
Managed multiple tasks simultaneously while adhering to tight deadlines.
Adhered to company policies regarding safety procedures when handling hazardous materials.
Performed regular inspections of vehicles prior to servicing.
Coordinated with outside vendors and suppliers as needed to obtain special order items or services.
Planned work procedures using charts, technical manuals and experience.
Conducted follow-up calls to ensure customer satisfaction with completed services.
Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Reviewed work orders and discussed with supervisors.
Assisted customers with inquiries and service orders in a timely and professional manner.
Provided technical advice to customers on the phone, via email or face-to-face.
Resolved escalated customer complaints regarding services rendered in a courteous manner.
Informed customers about product features, benefits, warranties, maintenance schedules and other relevant information.
Ensured all parts were properly ordered for each job according to customer specifications.
Answered customer questions and discussed options face-to-face, over telephone and via email.
Tracked progress of ongoing jobs to ensure completion within established timeframes.

Summary

Overview

Work History

Service Advisor

INTERNAL SEVICE ADVISOR

Education

High School Diploma -

Skills

Accomplishments

Affiliations

Languages

Timeline

Service Advisor

INTERNAL SEVICE ADVISOR

High School Diploma -

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