Anecia Showers-Wilkerson

Owned and operated boat detailing shop in compliance with state regulations.

• Cleaned and polished boat exteriors to enhance aesthetics and protect surfaces.
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• Applied protective wax coatings to extend longevity of boat finishes.
• Inspected boats for damage, reporting issues to management and customers for repairs.
• Repaired minor damages such as fiberglass cracks or chips.
• Educated customers on proper boat care techniques to ensure maintenance and longevity.
• Collaborated with customers to identify restoration needs and achieve desired appearance.
• Maintained cleanliness of equipment to ensure optimal performance.

• Led phlebotomy team in blood collection procedures and safety protocols.
• Trained new staff on proper techniques and equipment usage.
• Maintained compliance with health regulations and standards through regular monitoring and training.
• Communicated with donors to explain procedures and answer questions.
• Collaborated with healthcare professionals to optimize donor experience and safety.
• Evaluated employee performance against established goals and objectives.
• Directed and coordinated the work of phlebotomists to ensure efficient department operations.
• Implemented corrective action plans to improve staff performance or processes.
• Conducted regular safety audits to identify areas for improvement and ensure adherence to regulations.
• Inspected medical facilities periodically to ensure cleanliness and proper functioning of equipment used in specimen collection.
• Maintained accurate records of patient specimens collected and processed during shift.
• Responded quickly to emergency situations involving patients or staff members.
• Resolved customer service issues promptly, enhancing donor satisfaction and trust in the process.
• Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
• Ensured that all supplies necessary for successful completion of duties were available at all times.
• Developed standard operating procedures for specimen collection and processing activities.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
• Prepared and packaged specimens for courier transport.
• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Observed patient for unusual reactions or events to take appropriate action under established guidelines.
• Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
• Participated in continuing education to stay current with phlebotomy practices.
• Conducted patient interviews and verified medical records to confirm test requisitions.
• Assisted in the training and mentoring of new phlebotomy staff.
• Collaborated with laboratory personnel to resolve specimen issues.
• Entered patient information and test orders into computer systems accurately.
• Demonstrated proficiency in using a variety of collection techniques and equipment.
• Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
• Adhered to all healthcare regulations, including HIPAA and OSHA standards.
• Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
• Scheduled appointments and managed patient flow to minimize wait times.
• Maintained patient comfort and safety throughout the phlebotomy process.
• Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Mentored newly hired medical personnel in phlebotomy techniques and protocols.
• Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
• Coordinated daily tasks and responsibilities among team members effectively.
• Monitored inventory levels and reported shortages to ensure supply continuity.
• Communicated with management to relay team progress and concerns.
• Implemented safety protocols to maintain a secure work environment.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Developed strategies for problem solving and conflict resolution among team members.
• Reviewed completed work to verify consistency, quality, and conformance.

• Executed routine boat maintenance to ensure optimal performance and safety.
• Diagnosed mechanical issues using specialized tools for precise assessments.
• Inspected trailer hitches prior to offsite customer launches.
• Applied protective coatings and wax to improve boat finishes.
• Delivered exceptional customer service during inspections and consultations addressing client needs.
• Resolved customer issues with knowledgeable support to maintain high satisfaction levels.
• Trained new technicians on best practices and safety protocols, enhancing team competency.
• Collaborated effectively with team members to achieve project objectives and meet deadlines.

• Coordinated and led new employee orientation sessions to integrate hires effectively.
• Supported onboarding initiatives by preparing training materials and orientation programs.
• Conducted activities for onboarding, including orientation sessions and facility tours.
• Prepared onboarding documents, including contracts and employee handbooks, for new hires.
• Facilitated recruitment by posting job openings, screening resumes, and scheduling interviews.
• Sourced qualified candidates and conducted screening interviews to identify top talent.
• Collaborated with team members to develop HR policies aligned with organizational goals.
• Conducted exit interviews and managed employment termination paperwork efficiently.

• Operated power tools and cleaning equipment safely during detailing tasks.
• Scrubbed decks, hulls, and cabins using brushes and cleaning solutions.
• Cleaned, polished, and waxed boat exteriors with power buffing equipment.
• Inspected boats for damage or wear, reporting issues to maintenance team.
• Repaired minor damages such as fiberglass cracks or chips.
• Applied non-skid treatments to decks for enhanced wet traction.
• Installed shrink wrap covers on boats for weather protection.
• Conducted final finish details for service boat deliveries.

• Streamlined daily operations with a focus on customer service, inventory, and staff scheduling.
• Coordinated inventory management to ensure accurate stock levels and product availability.
• Resolved customer complaints effectively to increase loyalty and retention.
• Monitored staff performance and provided feedback for improved service delivery.
• Trained new team members on service standards and operational procedures.
• Interviewed job applicants, making strategic hiring decisions.
• Conducted regular performance reviews to assess progress and set future goals.
• Mentored employees to enhance sales techniques through upselling and cross-selling.