Anecia Wright
Customer Service / Nursing
Saint Louis,Missouri
Summary
Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction at Family Dollar. Excelled in staff management, mentoring, and loss prevention, significantly improving team performance and store security. Skilled in POS systems and customer service, achieving a notable increase in repeat business. Demonstrates exceptional problem-solving and decision-making abilities, driving positive outcomes in fast-paced environments.
NURSING
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Family Dollar
04.2022 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Home Health CNA
Excel Home Care
04.2014 - 10.2020
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Ensured timely medication administration for improved patient health outcomes.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
- Enhanced patient comfort by providing compassionate and attentive care.
Clinical Nursing Instructor
Medicare Services (Excel Home Health Care)
01.2018 - 10.2019
- Delivered information and valuable instructions to elderly during clinical visits.
- Maintained open lines of communication with elderly, offering support and guidance throughout their educational journey and health screening.
- Served as a role model for professional behavior and ethical decision-making in the clinical environment.
- Mentored novice nurses, facilitating their transition from student to professional practitioners.
- Hosted monthly visits to different facilities and created clinical assessments for elderly patients by checking their A1c"s, blood pressure, pulse, and monthly flu shots.
- Oriented and provided instruction to elderly during clinical visits.
CNA
Pace Home Health Care
10.2013 - 04.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Lead Care Manager
Sunrise Assisted Living
12.2006 - 08.2014
- Assisted in educating staff regarding care quality management regulations and standards of care.
- Demonstrated strong leadership skills through effective decision-making abilities that consistently led to successful outcomes for both residents and employees alike.
- Kept team in compliance with government care management standards.
- Set department schedules and specific work assignments.
- Worked with providers to define quality metrics and outcome reporting process.
- Assist in monthly town hall meetings
- Also worked the floor (assignment)
- Assist elderly with daily living and personal care
Education
Certification - Nursing
Saint Louis Community College
St Louis, MO11.2008
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Attention to Detail
- Team Building and Leadership
- Time Management
- Store Opening and Closing
- Staff Supervision
- Store operations
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Staff Management
- Pricing and Markdowns
- Mentoring and Coaching
- Loss Prevention
- Shift Scheduling
- Assignment Delegation
- Delegating Work
- Effective leader
- Decision-Making
- Scheduling
- Payroll Administration and Timekeeping
- Hiring and Onboarding
Timeline
Assistant Store Manager
Family Dollar
04.2022 - 06.2024
Clinical Nursing Instructor
Medicare Services (Excel Home Health Care)
01.2018 - 10.2019
Home Health CNA
Excel Home Care
04.2014 - 10.2020
CNA
Pace Home Health Care
10.2013 - 04.2015
Lead Care Manager
Sunrise Assisted Living
12.2006 - 08.2014
Certification - Nursing
Saint Louis Community College