Anedsy Irizarry
Yonkers,NY
Summary
Offering over 6 years of customer service experience proven ability to high-volume inquire while maintaining professionalism and efficiency, great communication and problem solving skills, organized and detailed-oriented person. Self motivated proven ability to established rapports with clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Paralegal
Scott Baron & Associates, P.C.
Yonkers, NY
06.2022 - 02.2024
- Provided administrative support such as answering phones or scheduling appointments.
- Filed motions with courts electronically, or via hard copy.
- Reviews and summarized NOC, as well as summons and complaints.
- Gained experience with collecting medical information and assisting clients with scheduling appointments.
- Knowledgeable in dealing with pleadings, affidavits, motions, and preparation.
- Assisted in settlement negotiations and mediation preparations.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Organized client calendars, prepared mailings and handled high call volumes.
- Responded to client calls and inquiries to deliver applicable information.
- Scheduled and coordinated depositions, hearings and meetings.
Crew Trainer
Chipotle
Manhattan, NY
10.2018 - 08.2020
- Monitored performance of crew members, providing feed back and guidance when needed.
- Ensured all training activities complied with health and safety regulations.
- Suggested and offered specific training to help workers maintain or improve job skills.
- Assisted management in developing strategies to improve customer service.
- Monitored inventory and ordered as needed.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Provided ongoing mentorship to crew members.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Recognized by management for providing exceptional customer service.
Manager
Applebee's
Manhattan, New York
06.2015 - 04.2017
- Services tables to back up my team when needed
- Trained front house staff on restaurant policies and procedures, as well as guess services techniques skill to promote positive experience
- counseled and disciplined staff to address issues promptly
- resolved and investigated complaints regarding service, food quality and accommodations
- managed accounts payable and payroll, scheduled staff
Overnight Stocker and Receiver
Walmart
Amsterdam, NY
01.2013 - 01.2015
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Prepared documentation to report damaged or missing items.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Checked in merchandise against receiving documents for accuracy.
- Read orders to verify attributes and quantities of merchandise.
- Operated a power jack to unload and store goods.
Kitchen Manager in Training
McDonald's
The Bronx, NY
08.2011 - 01.2013
- Supported staff training.
- Provided an excellent customer service experience, as well as resolved customers' inquiries and complaints.
- Provided coaching and mentoring to team members on a regular basis.
- Resolved customers' inquiries.
- Collaborated with sales and marketing teams to enhance product positioning and branding.
- Assigned work and monitored performance.
- Trained new hires on company policies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Participated in team meetings to discuss project progress and challenges.
Education
High School Diploma -
Herbert H Lehman High School
Bronx, NY06.2014
Some College (No Degree) - Phlebotomy
The Manhattan Institute
45 West 34 Street New York 10001Skills
- Seating Assignment Preparation
- Check Payment Processing
- Self-Motivated
- Front of House Management
- Flexible and Adaptable
- Multitasking and Prioritization
- Personable and Friendly
- Verbal and Written Communication
- Highly Organized
- Creative Problem Solving
- Warm and Welcoming
- Active Listening and Communication
- Case Management
- Reliable and Trustworthy
- Microsoft Office
- Call Answering and Routing
- Multi-Line Phone Systems
- Scheduling and Calendar Management
- Appointment Scheduling
- Customer Service
- Records Management
Certification
- Phlebotomy Technician (PT)
Timeline
Paralegal
Scott Baron & Associates, P.C.
06.2022 - 02.2024
Crew Trainer
Chipotle
10.2018 - 08.2020
Manager
Applebee's
06.2015 - 04.2017
Overnight Stocker and Receiver
Walmart
01.2013 - 01.2015
Kitchen Manager in Training
McDonald's
08.2011 - 01.2013
High School Diploma -
Herbert H Lehman High School
Some College (No Degree) - Phlebotomy
The Manhattan Institute
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