Aneesah Lee
Evanston,Illinois
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Staffing Assistant
Advocate Aurora Health Care
09.2022 - Current
- Answered and redirected incoming phone calls for office.
- Managed patient registration process, confirming data accuracy and completeness.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Built and maintained positive working relationships with patients and staff.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Inpatient Rehab Schedular
Shirley Ryan Ability Lab
06.2019 - 09.2022
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Communicated with physicians to provide updates on patient care.
- Documented each patient case with updates in computer system.
- Handled complaints and questions, and re-directed calls to other team members.
- Generated department orders and accompanying documentation.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
Patient Access Coordinator
Northshore University Health
07.2018 - 08.2019
- Trained new staff on filing, phone etiquette and other office duties.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved patient billing issues in line with established guidelines.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
Activity Director
The Grove Of Evanston
01.2016 - 04.2017
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Monitored budget and expenditures, keeping facility within budget.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
Education
BBA - Business Administration And Management
Robert Morris University - Illinois
Chicago, IL02.2014
Skills
- Word Processing
- Computer Literacy
- Social Perceptiveness
- New Hire Orientation
- Staff Training
- Complex Problem-Solving
- Critical Thinking
- Mandatory Reporting
- Coordinating Training Materials
- EMR Systems
- Data Entry
- Office Supplies and Inventory
- Patient Referral
- EHR Software
Timeline
Staffing Assistant
Advocate Aurora Health Care
09.2022 - Current
Inpatient Rehab Schedular
Shirley Ryan Ability Lab
06.2019 - 09.2022
Patient Access Coordinator
Northshore University Health
07.2018 - 08.2019
Activity Director
The Grove Of Evanston
01.2016 - 04.2017
BBA - Business Administration And Management
Robert Morris University - Illinois