ANEESAH MUHAMMAD
Chicago,IL
Summary
Customer Service Professional with over 5 years of diverse experience. Solid team player with an upbeat, positive attitude, and proven skills in establishing rapport, building relationships, cultivating partnerships, and growing businesses. Provide top-notch service in every interaction. Articulate, enthusiastic, and a results-oriented professional dedicated to meeting and exceeding goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
07.2023 - Current
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
- Resolved customer complaints and disputes to maintain satisfaction and loyalty
- Assisted customers with completing required forms for opening and closing bank accounts
- Facilitated customer transactions, including deposits, withdrawals and transfers
- Built and maintained relationships with new and existing clients while providing high level and expertise
Receptionist
LA Fitness
11.2023 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Collected room deposits, fees, and payments
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team Productivity
Customer Service & Sales Representative
AT&T
09.2018 - 03.2023
- Utilized strong customer service skills to meet and exceed sales goals
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Assessed conflicts and identified solutions for customers promptly, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
- Handled cash, checks, credit, and automatic debit card transactions with 100% accuracy
- Maintained current store, products, and promotional knowledge to drive consistent sales
- Led new hire orientation sessions and coordinated on-the-job training
Social Media Intern
AT&T
06.2018 - 09.2018
- Wrote and uploaded quality posts for client's various social media pages, improving overall traffic
- Communicated clearly and concisely, both orally and in writing
- Utilized Twitter, Facebook, and Instagram to promote products, services, and content
- Connected with customers by responding to comments and tagged photos with engaging questions and remarks
- Monitored, routed, and replied to social comments and inquiries
Education
Bachelor of Science - Business Marketing and Public Relations
DePaul University
Chicago, ILDiploma -
Kenwood Academy High School
Chicago, IL01.2017
Skills
- Campaign Creation
- Content Generation
- Customer Care
- Customer Support
- Relationship Building
- Generating Brand Awareness
- Upselling Strategies
- Troubleshooting
- Attention to Detail
- Time Management
- Clear Communication
- Team Building
- Teamwork
Certification
- Business Expert, 01/01/20 - 12/31/22
- FirstNet Expert, 01/01/21 - 12/31/22
Timeline
Receptionist
LA Fitness
11.2023 - 06.2024
Relationship Banker
Bank of America
07.2023 - Current
Customer Service & Sales Representative
AT&T
09.2018 - 03.2023
Social Media Intern
AT&T
06.2018 - 09.2018
Diploma -
Kenwood Academy High School
Bachelor of Science - Business Marketing and Public Relations
DePaul University