Summary
Overview
Work History
Education
Skills
Timeline
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Aneesah Shabazz

Murfreesboro,TN

Summary

Hardworking Customer Service Representative with 7 years of experience working with call center. Trained in project and time management with extensive knowledge of company procedures and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Machine Operator

Aesc
Murfreesboro, TN
07.2020 - Current
  • Monitor the feed and speed of machines during the machining process.
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Load raw materials into machines according to specified measurements.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.

Computer Technician

FedEx Supply Chain
Lebanon,TN, TN
01.2020 - 12.2023
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Install and configure equipment and software, perform routine maintenance on equipment and troubleshoot problems to help resolve hardware/software issues

Help Desk Support Specialist

Home Depot
Marietta, GA
07.2017 - 11.2018
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Standard ticking systems and remote monitoring and management software.

Customer Service Representative

CVS/Health
Nashville, TN
08.2013 - 07.2017
  • Answered constant flow of customer calls with up to 3 calls in queue per minute.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Educating customer on pharmacy benefit and how it can better benefit customer.
  • Gaining knowledge of CVS health prescription drug plan to offer to medicare customer
  • Taking inbound calls and answer question regarding prescriptions insurance,medication coverage and mail order Rx's.
  • Provided primary customer support to internal and external customers in fast-paced environment.

Education

High School Diploma -

Maplewood Comprehensive High
Nashville, TN

Skills

  • Empathetic Communication proficiency
  • Conflict Resolution
  • Customer Relations
  • Telephone etiquette
  • Technical Support
  • A Knowledgeable
  • Knowledge of medicare
  • Credit card processing
  • Order fulfillment
  • Team player
  • 40 WPM
  • Ability to multi-task,prioritize,and manage time effectively

Timeline

Machine Operator

Aesc
07.2020 - Current

Computer Technician

FedEx Supply Chain
01.2020 - 12.2023

Help Desk Support Specialist

Home Depot
07.2017 - 11.2018

Customer Service Representative

CVS/Health
08.2013 - 07.2017

High School Diploma -

Maplewood Comprehensive High

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Aneesah Shabazz