Aneesh Varghese
Leander,TX
Summary
Senior technical professional with strong expertise in managing client relationships and delivering tailored technical solutions. Focuses on team collaboration, driving efficiency, and adapting to evolving project demands. Skilled in technical troubleshooting, strategic planning, and communication, ensuring seamless project execution and client satisfaction. Reliable and adept at navigating complex technical environments to achieve targeted outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead - Sr Technical Account Manager
Amazon
11.2017 - Current
- Established clear lines of communication between technical teams and clients, resulting in faster issue resolution times.
- Led training sessions for both internal teams and external clients to ensure efficient product usage.
- Collaborated with cross-functional teams to develop tailored solutions for unique client challenges.
- Launched new initiatives aimed at increasing overall account health and reducing churn rates.
- Developed customized reports highlighting KPIs relevant for each client account.
- Mentored junior team members, fostering culture of continuous learning and development.
- Implemented innovative strategies to optimize product performance for client needs.
- Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
Associate Operation Manager
Cognizant
07.2014 - 11.2017
- Company Overview: Client: CCC Information Services
- - Austin TX Infrastructure, Middleware and Application Engineering Services
- Primary responsibility is to manage CCC information service Inc as value Account
- Responsibility involves infrastructure operational support and Project implementation
- Manage team of 30 people who is responsible for Production Application support and Infrastructure Engineering service
- Work closely with development counterparts and drive initiatives for the business supported and ensure compliance with the directives
- Responsible for planning, installing, and supporting AWS infrastructure, AWS Cloud Formation, Middleware Components, Web server, Scheduler, CI tools, Monitoring
- Operational Support for 3000 Linux Host and 5000 Application servers
- Deploy and configure EC2 and RDS instances
- Responsible for maintaining, Security Groups and firewall configurations
- Implement plans for DR solutions across AWS regions
- Install, configure, VPC peering across AWS environment
- Deploy Hudson servers for deploying application version builds to dev, staging and production
- Convert and deployed physical and VMWare virtual systems into EC2 AMI instances
- Troubleshoot Linux server-side application and implementation issues
- Build scripts for S3buckets File transfer for various Clients
- Manage IAM roles and console access for EC2, RDS and ELB services
- Client: CCC Information Services
- - Austin TX Infrastructure, Middleware and Application Engineering Services
- Reduced operational costs through effective resource management and strategic planning.
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Collaborated with other departments to identify areas for improvement and implement changes that led to better operational outcomes.
- Reduced employee turnover rates by fostering a positive work environment focused on teamwork, communication, and professional development opportunities.
Assistant Manager
Citibank, NA
11.2009 - 07.2014
- Company Overview: The Technology infrastructure team manages infrastructure platforms for all businesses within INDIA which covers the Consumer banking, Global Transaction Services, Clearing, Treasury, Custody, Asset Based Finance, SME, Credit, Finance, institutional brokerage and retail brokerage group
- Responsible for Unix platforms (Solaris, Redhat, IBM -AIX) and web product domains
- Manage regulatory, customer and internal audits and act as an SME for technology policies and standards
- Implementation of all the major projects of GCG, ICG, CGM and CWA businesses in co-ordination with application team to implement best technical solutions
- Work closely with regional/Global team for the implementing the business supported platform to achieve cent percent compliance
- Proper maintenance of Inventory repository
- Quarterly review of RCSA for all the hosted systems
- Migration of EOL Operating system to approved version
- Migration of EOL Middle ware product to approved version
- Build and manage servers for new projects and hand over to Technology team according to their requirement
- Test high availability disaster recovery mechanisms
- Handle real time issues with all UNIX and middle ware flavors
- Concurrent monitoring of vital systems and implement corrective action for improving the response times to critical system
- Implementation of new initiative as per the change management process
- Long term preventive/corrective action plan implementation for high severity issues
- Maintenance and Backup configuration for Filer and Unix Systems
- (Legato and Netbackup)
- Conduct internal audit for the entire technology department
- Manage Volume manager and Cluster on all the hosted systems (Veritas)
- Administration of Connect Direct (NDM)
- TS3500 Library management
- Administration and Management of Websphere (6.1), Weblogic(10.3) and Webserver (SOWS 6.1)
- The Technology infrastructure team manages infrastructure platforms for all businesses within INDIA which covers the Consumer banking, Global Transaction Services, Clearing, Treasury, Custody, Asset Based Finance, SME, Credit, Finance, institutional brokerage and retail brokerage group
Asst. Manager
Cognizant
11.2009 - 07.2014
- Manage Route 53 DNS hosted zones configuring aliases for Elastic Load Balancer applications
- Monitor and create alarms for CPU, memory, disk space, using Cloud Watch and integrate with Grafana
- Ensure backup of all EBS Volumes in preparation for quick recovery of EC2 instances
- AMI creation and set up of new environment for the development team
- Plan and Design the AWS environment for the new applications
- Automation and configuration of build using packer and Chef
- Administration for Unix platforms (Solaris, Redhat-Linux)
- Administration for Middleware platforms (Weblogic,Tomcat,Apache webserver,Nginx,Virgo,OHS)
- Handle real time issues with Unix and Middleware environment
- Implement preventive action for all the issue reported in the systems
- Test high availability disaster recovery mechanisms for physical servers
- Database table updates according to the client requirement
Unix Production Support Engineer
Softenger India Pvt Ltd
01.2006 - 10.2006
- Primary responsibility is to manage CITIBANK N.A., Reliance as value Account
- Responsibility involves support, installation and Project implementation
- Installation of Solaris Operating system and hardware maintenance at Reliance
- Unix production support engineer for Citibank NA
- Administration of Middleware components (Web logic and Webserver)
- Raise request as per Change management process
- Design and implementation
- Escalation management for High critical issues
- Connect Direct Implementation for Data Center migration
- Installation of Veritas Cluster server
- Installation of Veritas Volume Manager
- COB set up implementation
- Administration of HACMP cluster
- Installation of the security product BOKS, Power Broker
- Installation and management of the security product SEOS (Etrust)
Education
BE - Electronics & Communication
Anna University/PSNA College
Skills
- Linux
- FinOps
- Devops
- AIops
- MLops
- Python
- Training and mentoring
- Problem-solving abilities
- Team Leadership
- Product Knowledge
- Technical understanding
- Data Analysis
Certification
- AWS SOLUTION ARCHITECT
- ORACLE WEBLOGIC 12C ADMINISTRATION
- IBM MQ 8 ADMINISTRATION
- VSPHERE 5.0 ADMINISTRATION
- REDHAT CERTIFIED ENGINEER
- SUN CERTIFIED SOLARIS ENGINEER
- NETAPP-DATA-ONTAP ADMINISTRATION AND IMPLEMENTATION
Personal Information
Visa Status: H1B - Authorized to work in the US
Accomplishments
Mentorship and Knowledge Sharing (2017 - Present)
- Mentored junior engineers and provided guidance on AWS certification and AWS onboarding (2017 - 2024)
- Mentored Aspiring Cloud Operations engineers to successfully onboard to Technical Field Community. (2017 - 2024)
- Conducted internal training sessions on AWS best practices and architectural patterns (2020, 2021 , 2022)
- Participated in knowledge-sharing sessions and Q&A forums, answering questions from the AWS community (2017 - Present)
Speaking Engagements and Presentations (2018 - Present)
- Delivered presentations on "Incident Detection and Response Integration with New relic " at the AWS twitch channel (2021)
- Conducted sessions on "Driving a cost-conscious culture with your customer " at internal company events (2024)
- Co-Presented on "SugarCRM integration with Amazon Q" at a SugarCRM CRM adoption roadshow (2024)
- Paper "Sign Language Recognition (SLR) using Vision Transformer (ViT) " on 2ND INTERNATIONAL CONFERENCE ON COMPUTATIONAL RESEARCH AND DATA ANALYTICS ( 2024-2025)
Technical Writing and Blogging (2017 - Present)
- Published a blog post on "Five ways Amazon Q simplifies AWS CloudFormation development" on the AWS's tech blog (2024)
- Contributed to documentation and knowledge bases related to AWS services and tools (2024)
- Published a blog post series on "CFM tips for RDS" on the company's tech blog (2023)
- AWS skill builder content "Foundational Generative AI: Architecting Serverless Apps with Amazon Q " (2024)
Certifications and Professional Development
- Achieved and maintained multiple AWS certifications, including AWS Certified Solutions Architect - Professional (2024), AWS Certified Security - Specialty (2022), and AWS Certified Machine Learning - Specialty (2023)
Community Involvement and Contributions (2018 - Present)
- Participated in local AWS User Group meetings and hackathons, sharing knowledge and collaborating with the community (2018 - Present)
- Actively contributed to projects and community forums by addressing issues, providing solutions, and answering questions related to AWS services (2022 - 2024)
-Active Trainer for AWS global "She build program" for Solution Architect ( 2022 , 2023 , 2024)
Recognition or awards for expertise or contributions in the field
-Recognized as a "Expert Badge” and "Rising Star" on AWS internal technical forum for answering questions related to AWS services and cloud computing (2020 , 2022)
-"Peculiar award" for leading the "Sit Less Move More" challenge across AWS North America Enterprise Organization
-Recipient of the prestigious All-Star Award for Q2 2024, recognizing exceptional performance
Languages
English
Professional Working
Timeline
Lead - Sr Technical Account Manager
Amazon
11.2017 - Current
Associate Operation Manager
Cognizant
07.2014 - 11.2017
Assistant Manager
Citibank, NA
11.2009 - 07.2014
Asst. Manager
Cognizant
11.2009 - 07.2014
Unix Production Support Engineer
Softenger India Pvt Ltd
01.2006 - 10.2006
BE - Electronics & Communication
Anna University/PSNA College