Aneesha Pal
Torrance,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
Noir Trading Inc.
05.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided outstanding customer service via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Handled a high volume of customer calls daily, consistently meeting or exceeding performance metrics.
- Collaborated with cross-functional teams to resolve complex customer issues and escalations.
- Assisted clients with product-related inquiries, troubleshooting, and providing technical support.
- Conducted training sessions for clients to ensure effective use of products and services.
- Contributed to the development of customer support resources, including FAQs and user guides.
- Recognized for consistently receiving positive feedback from clients for excellent service.
Senior Administrative Assistant
The Hecker Law Group
06.2004 - 05.2021
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed electronic records database and handled all file requests.
- Provided administrative support to legal professionals, managing calendars, scheduling appointments, and handling phone calls.
- Prepared and proofread legal documents, ensuring accuracy and compliance with established formats.
- Coordinated document production, managed discovery requests, and maintained organized case files.
- Assisted in legal research, summarizing findings for attorneys' review.
- Facilitated communication between attorneys, clients, and other legal professionals.
- Assisted attorneys in document preparation, including drafting correspondence.
- Maintained confidentiality of sensitive information and ensured compliance with data protection regulations.
- Managed filing systems and ensured the timely and accurate filing of legal documents.
- Coordinated meetings, conferences, and travel arrangements for legal professionals.
- Handled incoming and outgoing correspondence and communications with clients.
- Performed general administrative tasks, such as photocopying, scanning, and managing office supplies.
Hotel Guest Service
Best Western Suites Hotel
Inglewood, CA
10.2003 - 06.2004
- Processed customer transactions and provided excellent customer service.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
- Resolved guest complaints by providing timely customer service solutions.
- Maintained accurate records of all transactions within the front desk system.
- Processed payments using point of sale systems including cash handling and credit card processing.
- Organized tour packages, tickets and restaurant reservations for guests.
- Ensured compliance with safety regulations in accordance with company policies.
- Prepared daily reports on occupancy levels, room availability and guest feedback.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
- Handled incoming mail, faxes, emails and other documents related to guest inquiries or requests.
- Assisted visitors with any questions or concerns they may have had during their stay.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Provided information about hotel services, amenities, local attractions and directions to guests.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
Education
Associate of Arts - History
El Camino College
Torrance, CA11.2012
Skills
- Customer Support
- Clerical Support
- Regulatory Compliance
- Appointment Scheduling
- Strong problem-solving and decision-making abilities
- Proficient in using Netsuite systems and support tools
- Empathetic and patient listener
- Time management and multitasking skills in a fast-paced environment
- Meticulous attention to detail
- Self-directed
- Time management
- Professional and mature
- Resourceful
- Dedicated team player
- Results-oriented
- Proficiency in Data Entry
- Calendaring
- Meeting planning
- File/records maintenance
- Financial records and processing
Timeline
Customer Service Associate
Noir Trading Inc.
05.2021 - 10.2023
Senior Administrative Assistant
The Hecker Law Group
06.2004 - 05.2021
Hotel Guest Service
Best Western Suites Hotel
10.2003 - 06.2004
Associate of Arts - History
El Camino College