Aneeza Samreen
Hawthorne,CA
Summary
Sales and Customer Service Specialist with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sales and Customer Service Specialist
RECAPP by Veolia
Dubai, United Arab Emirates
02.2023 - 02.2024
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through marketing campaigns.
- Participated in trade shows, conferences, and other marketing events.
- Coordinated delivery schedules with operations department for timely shipment of goods.
- Utilized CRM software tools to track leads, manage accounts, tracking the collectors and scheduling the collections.
- Created presentations that showcased company's capabilities and offerings.
- Developed pricing proposals tailored to individual client requirements.
- Demonstrated products and services to prospective and existing customers to meet client needs.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Gathered data on competitors' pricing, products, and promotional activities.
- Researched and analyzed customer feedback to identify areas of improvement.
- Answered customer questions in-person, through email and over phone to maximize sales and excellent customer service.
- Handled social media accounts.
- Provided assistance to customers in navigating app, website, placing orders, and resolving complaints.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Ensured compliance with all applicable laws and QHSE protocols.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Sales and Customer Service Executive
Veolia Middle East Recycling
Dubai, United Arab Emirates
12.2019 - 02.2023
- Responded to emails and attended phone calls, dealt with queries (service requests, sales leads, complaints, or suggestions).
- Allocated queries to the respective employees as per the SOPs using 'CLEAR'.
- Handled the main phone line.
- Greeted and assisted clients at the front desk and directed them appropriately; notified concerned employees of visitor arrival.
- Ensured and resolved payment issues of the clients over the phone before the suspension of services.
- Followed up with all departments and clients, ensuring that client requirements were met and resolved.
- Prepared and provided EOD, monthly, and other reports of different departments with analysis.
- Created/designed and dispatched circulars to the clients.
- Took client feedback.
- Received and dispatched the couriers. Handled inbound sales.
- Handled portfolio clients.
- Maintained healthy business relationships and generated additional revenue/business.
- Interfaced with clients to understand their requirements and suggested the most visible solutions.
- Cultivated relations with clients for customer retention and securing repeat business.
- Sent tailored quotations.
Administrative Receptionist and Senior Designer
Evident Art
Karachi, Pakistan
01.2014 - 03.2019
Sales Executive
Idevation
Karachi, Pakistan
01.2013 - 12.2013
Graphics Designer
Freelancer
Education
Bachelor of Arts -
University of Karachi
Computerized Accounting Course -
Computer Collegiate
AMSP (Graphics Designing Course) -
Arena Multimedia
Skills
- Administration
- Time Management
- Phone Handling
- To work under pressure
- MS Office
- Adobe Illustrator
- Adobe InDesign
- 3D Max
- Social Media Management
- ERP handling
- Presentations
- Customer Service Expertise
- Community Outreach
- Management Collaboration
- Account Relationship Management
- Verbal And Written Communication
- Document Processing
- Records Management
- Pricing Negotiation
- Customer Relationship Management (CRM)
- Contract Negotiation
- Documentation Management
- Team work
- Calendar Management
- Problem solving skills
- Planning skills
Websites
Languages
English
Full Professional
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
Sales and Customer Service Specialist
RECAPP by Veolia
02.2023 - 02.2024
Sales and Customer Service Executive
Veolia Middle East Recycling
12.2019 - 02.2023
Administrative Receptionist and Senior Designer
Evident Art
01.2014 - 03.2019
Sales Executive
Idevation
01.2013 - 12.2013
Graphics Designer
Freelancer
Bachelor of Arts -
University of Karachi
Computerized Accounting Course -
Computer Collegiate
AMSP (Graphics Designing Course) -
Arena Multimedia
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