Hi, I’m
Aneidy Abreu
Lowell
Summary
Experienced Teller/ Operations Manager with over 7 years of customer service experience. Skilled in counting and packaging money, keeping an accurate drawer and vault balance. Building positive customer relationships. Excellent sales, service and time management abilities.
Overview
10
years of professional experience
Work History
Santander Bank Us
Bank Teller/Assistant Branch Manager, Operations
12.2022 - Current
Job overview
- Educated customers on online banking and mobile banking applications.
- Counted and packaged currency and coins.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with training of new tellers on policies and procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and verified suspicious activity on customer accounts.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Pollo Tipico Restaurant
Cashier/Customer Service
08.2019 - 04.2020
Job overview
- Handle cash register, helping people with a great customer service, serving food
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Welcomed customers and helped determine their needs.
Liberty Stores
Cashier/Customer Service
02.2015 - 07.2019
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
La Cuesta Restaurant
Cashier / Customer Service
09.2013 - 12.2014
Job overview
- Recorded customers orders and repeated them back in a clear understandable manner, great customers service, food service menu knowledge, up-selling efficiency, served food to customers, made sure every customer left with a smile, demonstrated integrity and honesty while interacting with guests, team members and managers, promptly and empathetically handled guest concerns and complaints, greeted customers and provided excellent customer service, handled currency and credit transactions quickly and accurately
- Identified and resolved discrepancies and errors in customer accounts.
- Processed refunds and exchanges in accordance with company policy.
Education
LaGuardia Community College of The City University of New YorkLong Island City, NY
EBC High SchoolBrooklyn, NY
High School Diploma
01.2013
Skills
- Fast learner
- Customer Service
- Food Service
- Spanish
- Bilingual
- Cashiering
- Organizational Skills
- Customer service
- Self-motivated
- Deposit and withdrawal management
- Relationship Building
- Workload Management
- Cash Drawer Reconciliation
- Product and Service Sales
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller/Assistant Branch Manager, Operations
Santander Bank Us
12.2022 - Current
Cashier/Customer Service
Pollo Tipico Restaurant
08.2019 - 04.2020
Cashier/Customer Service
Liberty Stores
02.2015 - 07.2019
Cashier / Customer Service
La Cuesta Restaurant
09.2013 - 12.2014
LaGuardia Community College of The City University of New York
EBC High School
High School Diploma