Aneika Miller
Kingston,Jamaica
Summary
Seeking to gain employment with a reputable company to begin my career in a high-level professional environment, where I can utilize my skills and to the maximum capacity. Professional and ready to deliver excellence, timeliness and keen attention to details. An organized and motivated employee able to apply customer service and organizational skills in various environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hinduja Global Solutions
04.2023 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Sutherland Global Services
10.2021 - 12.2022
- Render excellent Customer Service to clients
- Report to senior manager at the end of each shift
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Brought forth advanced organizational and multitasking skills
- Provided primary customer support to internal and external customers.
- Remained flexible, adaptable, and committed to success
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
- Responded to customer requests for products, services, and company information.
Kitchen Assistant (Intern)
Ocean City Taphouse Resuturant
05.2022 - 10.2022
- Worked effectively with all kitchen personnel, to promote a happy working environment
- Continually served as a helpful and enthusiastic assistant with a proven track record of doing work in a timely and professional manner
- Served as a helpful assistant to all office staff including the Accountant, Property Manager, Maintenance Manager, and Broker
- Cleaned kitchen and organized cooking utensils
- Acted as a liaison with Assistant District Attorney's Office to determine charges and submitted orders of protection.
Lifeguard
American Pool
05.2021 - 09.2022
- Test water chemistry for patrons safety
- Monitor safety of patrons
- Manager for four guard pool
- Organized swim meets and events
- Remained flexible, adaptable, and punctual
- Utilized excellent surveillance skills.
Customer Service Representative
Kingston Book Shop
06.2018 - 05.2021
- Ensured proper maintenance and display of books and other stock on shelves
- Responded timely to customer queries to minimize in-store wait time
- Kept up to date with book inventory
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
- Accurately verified information and updated information databases as necessary
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
- Provided customers with quality assistance through phone calls, emails, and internet chats
- Answered phone calls and provided callers with pertinent information and assistance
- Exuded friendliness, professionalism, and enthusiasm for the company mission.
Receptionist
Digital Auto Imports Limited
12.2017 - 12.2017
- Provided accurate information to customers to assist with buying preference
- Maintain and update vehicle database and relevant records
- Kept the visiting area clean and free from obstruction
- Provide Clerical support to office staff
- Provided support to sales representative
- Worked as a productive and polite receptionist, handling all phone calls and initial meetings with patients and families.
Education
Bachelors Degree in Tourism and Hospitality Management - Tourism And Hospitality Manangement
International University of The Caribbean
47 Old Hope Road11.2022
CSEC - CSEC
Donald Quarrie High School
06.2018
Skills
- Leadership Skills
- Analytical Thinking Skills
- Effective Time Management
- Adaptability
- Attention to Detail
- Problem Solving Skills
- Interpersonal Communication
- Management Skills
- Time Management Skills
References
- Tsahari Robinson, Lecture at International University of the Caribbean, tsahari.robinson@iuc.edu.jm, 8763109521
- Kwesi Solomon, Protection Officer at Bank of Jamaica, crazy_que@hotmail.com, 8768451664
Hobbies and Interests
- Cooking/ Baking
- Reading
- Surfing the net
Timeline
Customer Service Representative
Hinduja Global Solutions
04.2023 - 12.2023
Kitchen Assistant (Intern)
Ocean City Taphouse Resuturant
05.2022 - 10.2022
Customer Service Representative
Sutherland Global Services
10.2021 - 12.2022
Lifeguard
American Pool
05.2021 - 09.2022
Customer Service Representative
Kingston Book Shop
06.2018 - 05.2021
Receptionist
Digital Auto Imports Limited
12.2017 - 12.2017
Bachelors Degree in Tourism and Hospitality Management - Tourism And Hospitality Manangement
International University of The Caribbean
CSEC - CSEC
Donald Quarrie High School
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