ANEIKA ANGELLA GRANT-NICELY
Hartford,CT
Summary
Seeking gainful employment in an organization where my skills can be utilized to optimize the organization's development while upholding professionalism and promoting growth. Over five years of experience in customer service, insurance, and sales. Significant expertise and proficiency in customer service. written and verbal presentation skills. Experience in customer relations. Committed Paraeducator with over eight months of comprehensive experience providing extra support and guidance to students inside and outside classroom settings. Patient and kind professional adept at working one-on-one with students, reinforcing concepts taught in the classroom.
Overview
17
17
years of professional experience
Work History
Paraeducator
Breakthrough Magnet School North
12.2022 - Current
- Assist students with diverse learning needs, including disabilities, by implementing specialized strategies and offering personalized attention to enhance their understanding of the curriculum
- Work closely with educators to develop and implement effective lesson plans, modify materials, and adapt instructional methods to ensure inclusivity and foster a positive learning environment
- Assist in maintaining a positive and productive classroom atmosphere by implementing behavior management techniques, fostering respect and inclusiveness, and reinforcing the school's behavioral expectations
- Lead and supervise small group learning sessions to reinforce lesson concepts, encourage active participation, and promote student engagement and comprehension
- Provide administrative support by preparing educational materials, organizing classroom resources, and contributing to the maintenance of student records and progress reports
- Support students' social and emotional growth by actively participating in mentoring programs, promoting positive peer interactions, and encouraging a sense of community and belonging within the school environment.
Graphic/Brand Design
04.2022 - Current
CEO
Lavish Boutique
06.2019 - Current
- BossthingsLLC
- Planning and organizing day-to-day running of the business
- Assessing changing business situations and gearing the business and business partner to handle these changes
- Overseeing the functioning of various departments like accounting, marketing, sales, and human resources
- Providing excellent customer service
- CEO, Planning and organizing the day-to-day running of the business
- Assessing changing business situations and gearing the business and business partner to handle these changes
- Overseeing the functioning of various departments like accounting, marketing, sales, and human resources while providing excellent customer service
- PCA
Personal Care Assistant
Keep Me Home
01.2007 - 07.2023
- Basic house cleaning for the patient's safety and comfort
- Assisting patient with removing and applying therapeutic equipment
- Assisting with dressing and undressing
- Reminding clients to take medications already in a seven-day pill box
- Planning, preparing, and serving meals to patient
Customer Service Advocate
09.2022 - 12.2022
- Resolve escalated member issues regarding billing, claims, and benefits
- Performed efficient troubleshooting billing, claims, and advantages of issues
- Established a comprehensive member database
- Utilizing members' electronic health records to code medical procedures and examine insurance claims
- Answer incoming call center questions about insurance policies, insurance coverage issues, consumer complaints, and general inquiries
- Verify new members' coverage and present policyholders with proof of insurance paperwork
Sales Associate
Six Flags Fiesta
05.2017 - 09.2017
- Ensured high levels of customer satisfaction through excellent sales service
- Assessed customers' needs and provided assistance and information on product features
- Welcomed customers to the store and answered their queries
- Complied with inventory control procedures
- Handle returns of merchandise
- Remained knowledgeable of products offered and discussed available options
Customer Service Representative
Advantage Communications Ltd
01.2016 - 09.2016
- Resolved escalated customer service issues
- Tracked customer interactions from the order through billing
- Performed efficient troubleshooting of account issues
- Established a comprehensive customer database
Customer Service Representative
Alorica. Portmore
09.2014 - 11.2015
- Serviced existing customer accounts and improved customer retention
- Recommended improvements in service procedures
- Resolve escalated customer service issues
- Tracked customer interactions from the order through billing
- Performed efficient troubleshooting of account issues
- Established comprehensive customer database
Education
Bachelor of Science - Human Resources Management
EXPECTED - undefined
Post University
Waterbury, CT2024
Associate degree (ASC) - Tourism, Hospitality, and Entertainment Management, Accommodation
Excelsior Community College
2018
High School Diploma - History
St. Catherine High School
2013
Skills
- Expert in
- Microsoft Office and Adobe applications
- Excellent PowerPoint and Presentation skills
- Track record of following oral and written instructions
- Dedicated and meticulous level of accuracy and attention to detail
- Enthusiasm for Students and Teaching
- Effective Communication
- Special Education
- Blackboard Software
- Activity Planning
- Creating Visual Displays
- Audio-Visual Demonstrations
Timeline
Paraeducator
Breakthrough Magnet School North
12.2022 - Current
Customer Service Advocate
09.2022 - 12.2022
Graphic/Brand Design
04.2022 - Current
CEO
Lavish Boutique
06.2019 - Current
Sales Associate
Six Flags Fiesta
05.2017 - 09.2017
Customer Service Representative
Advantage Communications Ltd
01.2016 - 09.2016
Customer Service Representative
Alorica. Portmore
09.2014 - 11.2015
Personal Care Assistant
Keep Me Home
01.2007 - 07.2023
Bachelor of Science - Human Resources Management
EXPECTED - undefined
Post University
Associate degree (ASC) - Tourism, Hospitality, and Entertainment Management, Accommodation
Excelsior Community College
High School Diploma - History
St. Catherine High School
Similar Profiles
Billie StensbyBillie Stensby
Academic Support Specialist at Nokomis Montessori North Magnet SchoolAcademic Support Specialist at Nokomis Montessori North Magnet School
Connie BuffinConnie Buffin
ISS (in School Suspension) Asst. Girls Basketball at North Caddo Magnet High SchoolISS (in School Suspension) Asst. Girls Basketball at North Caddo Magnet High School
Winnifer PolancoWinnifer Polanco
Teacher's Assistant at Montessori Magnet School (albany School District)Teacher's Assistant at Montessori Magnet School (albany School District)
Wyatt AndersonWyatt Anderson
Sales Representative at Vector Marketing CompanySales Representative at Vector Marketing Company
Candida HubbardCandida Hubbard
Kitchen Cook at City of Hartford Early LearningKitchen Cook at City of Hartford Early Learning