Aneisha Cuffie
Lafayette,IN
Summary
Accomplished Senior Coordinator with a proven track record at Walmart, adept in project management and fostering stakeholder relationships. Excelled in enhancing team productivity and customer loyalty through empathetic dispute resolution and strategic planning. Skilled in proposal writing and meeting facilitation, demonstrating a unique blend of technical and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Senior Coordinator
Walmart
2023.10 - 2024.08
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
Customer Service Representative
State Farm
2021.11 - 2023.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Starbucks
2020.04 - 2021.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
N/a -
Vashon High School
St Louis, MO05.2017
Skills
- Proposal Writing
- Meeting facilitation
- Project assistance
- Discretion and Confidentiality
- Project Management
- Database Management
Timeline
Senior Coordinator
Walmart
2023.10 - 2024.08
Customer Service Representative
State Farm
2021.11 - 2023.10
Customer Service Representative
Starbucks
2020.04 - 2021.09
N/a -
Vashon High School