Summary
Overview
Work History
Education
Skills
City
State
References
Timeline
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ANEISHA RODGERS

Charlotte,NC

Summary

Experienced professional with 15 years of solid progressive background, known for innovation, reliability, and results. Skilled in managing multiple projects concurrently, demonstrating expertise in staff management, operational flow, coordination, training, and process enhancement. Proficient in timeline efficiency, compliance, and medical billing, with a robust foundation in healthcare customer service and leadership. Strong interpersonal skills for establishing and nurturing successful business relationships. A dedicated and ambitious candidate seeking to contribute to a progressive organization's success by leveraging experience and fostering growth.

Overview

21
21
years of professional experience

Work History

Billing Specialist

United States Medical Supply
06.2018 - 03.2024
  • Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management
  • Examine patients encounter forms to verify diagnosis codes, and reconcile codes against services rendered
  • Used electronic charge capture practices such as billing and account receivables (BAR) system and medical billing clearinghouse accounts to submit codes and invoices on time
  • Document patient data and medical records, and perform routine medical record audits to comply with insurance company requirements
  • Entered procedure and diagnosis codes, and requisite patient information into billing software to streamline invoicing and account management; added modifiers, verified diagnosis, and coded narrative diagnosis.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Monitored customer accounts to identify and rectify billing issues.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
  • Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.

Customer Service Billing Coordinator

Bronco Billing
07.2017 - 06.2018
  • Responsible for providing accounts payable for multiple organizations
  • Create procedure guides for client billing audits
  • Monitored claims per contract guidelines to ensure billing requirements are met for timely reimbursements
  • Assist in auditing records for ongoing compliance with record standards
  • Setup invoices for payments and resolve invoice discrepancies
  • Documented private pay statements and managed media expenditures
  • Spearheaded weekly account meetings with Regional Insurance Directors.
  • Completed appeals of denied claims on patient bills.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Oversaw daily operations for billing department handling $250,00-500,000+ per month in payments.

Customer Service Supervisor

Humana (Convey Health Solutions)
08.2012 - 06.2017
  • Direct team to achieve service initiative objective and maximize customer satisfaction
  • Oversee recruitment, hiring, and training of customer service staff to further company goals and sustain high customer service benchmarks
  • Manage monthly customer service call volumes, customer complaints, and develop and implement plans to correct deficiencies in service
  • Develop, implement, and update best practices to streamline operations, standardize processes, to enhance customer service
  • Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provide guidance needed to reach goals
  • Recorded employee attendance, personal and vacation time and reported all leaves of absence
  • Trained and coached team of 40 representatives to deliver high standard of customer service
  • Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls
  • Coordinated bi-weekly conference calls with program managers to discuss and identify possible trends that may impact call center service levels.

Plastic Injection Mold Operator/ Assembly Line Worker

Boston Scientific
09.2003 - 12.2011
  • Maintained orders from providers and medical equipment companies
  • Assembled plastic parts at a rate of 100 - 200 per hour
  • Ran plastic injection molding machines and peripheral equipment
  • Constructed Biopsy bits for bypass surgery into state of the art utensil
  • Prepared slitting documents, core-tags, box labels and quality documents and training documents
  • Monitored process and work station information to guarantee accuracy and conformance to company standards
  • Inspect, packed, inspected, trimmed flash, packaged parts
  • 100% quality check performed on all parts.

Education

High School Diploma -

American High School Academy
Miami, FL
06.2002

Skills

  • Leadership
  • Operations/ Logistics
  • Medical Billing
  • Customer Relations
  • Staff Management
  • Auditing and Reporting
  • Project Management
  • Billing systems and software
  • Insurance Verification
  • Claims Processing
  • Data entry proficiency
  • Payment posting
  • Patient account management
  • Accounts receivable management

City

Charlotte

State

SC

References

Available upon Request

Timeline

Billing Specialist

United States Medical Supply
06.2018 - 03.2024

Customer Service Billing Coordinator

Bronco Billing
07.2017 - 06.2018

Customer Service Supervisor

Humana (Convey Health Solutions)
08.2012 - 06.2017

Plastic Injection Mold Operator/ Assembly Line Worker

Boston Scientific
09.2003 - 12.2011

High School Diploma -

American High School Academy

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ANEISHA RODGERS