Aneishcalis Castillo
Newark
Summary
Dynamic retail professional with proven success at Snipes Enterprises, enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in cash handling and conflict resolution, I consistently foster a collaborative work environment while driving sales growth and optimizing operational efficiency. Recognized for boosting employee morale and improving performance metrics.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Snipes Enterprises
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Established a cooperative and supportive work culture among staff.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased loyalty metrics by ensuring timely handling of grievances.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated hiring operations to achieve optimal staff numbers.
- Partnered with team leaders to create business development strategies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Streamlined communication flow between employees and upper management through consistent updates.
Shift Leader
Chick-fil-A
09.2021 - 05.2022
- Oversaw daily tasks and delegated responsibilities.
- Sustained cleanliness and safety throughout the workspace.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Sales Associate
Cotton On
05.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Crew Trainer
Mcdonalds Paterson
04.2018 - 02.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
Sales Associate
United School Uniforms
06.2016 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Panther Academy
Paterson, NJ09.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Customer rapport
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluation
- Employee performance evaluations
- Schedule oversight
- Product branding
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Recruitment and hiring
- Marketing
- Closing oversight
- Microsoft office expertise
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Reporting and documenting
- Orientating and training
- Business development understanding
- Computer skills
- Teamwork and collaboration
- Problem resolution
- Multitasking Abilities
- Active listening
- Hiring and training
Accomplishments
Working for Snipes gave me the opportunity to run a store for 2 months as a temporary Store manager, drove my management team to get bonuses for 2 months in a row making it the only store in the district to make target for the month, EOM/ Bopis target, UPT and ADS.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Snipes Enterprises
05.2022 - Current
Shift Leader
Chick-fil-A
09.2021 - 05.2022
Sales Associate
Cotton On
05.2021 - 10.2021
Crew Trainer
Mcdonalds Paterson
04.2018 - 02.2020
Sales Associate
United School Uniforms
06.2016 - 10.2018
Panther Academy
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