Aneita Brown
North Richland Hills
Summary
Highly personable and professional individual with a proven track record in building strong and mutually beneficial relationships with owners, companies, and agency representatives. Thrives on utilizing extensive knowledge and skills in a challenging role that offers both career advancement and long-term success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Retention Account Manager
International Workplace Group
06.2024 - 04.2025
- Adhered to appropriate legal scripting when required.
- Negotiated renewal rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Community Manager Team Lead
International Workplace Group
09.2019 - 05.2024
- Responsible for a center with over 75 offices/300+ clients.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled all tenant logistics, service agreements and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
General Manager
Woodspring Suites
10.2013 - 08.2019
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Recruited, hired, and trained initial personnel.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Campus Director
The Childrens Courtyard
07.2010 - 07.2013
- Ensured all employees followed CDC guidelines
- Directed daily academic administration, faculty support, and admissions efforts.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Improved policies and procedures to maximize student safety and campus security.
- Developed and oversaw campus budget to support annual planning and goal achievement.
Secretary to the Principal
San Angelo ISD
07.2009 - 07.2010
- Performed general clerical tasks such as filing, faxing and data entry.
- Organized and managed school records, student documentation, and administrative communications.
- Answered and responded to student and parent inquiries.
- Purchased and maintained office supplies.
- Informed and supported senior leaders through consistent communication and administrative support duties.
Director
First Baptist Church Child Development
01.2005 - 07.2009
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Assistant Director
First Baptist Church Child Development
05.2003 - 01.2005
- Reviewed monthly financial statement records as related to annual budget and adjusted operations to support attainment of financial goals.
- Arranged for daily inspections of development center and confirmed compliance with health, safety, fire, facility and program requirements.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
City Manager
International Workplace Group
04.2025 - Current
- Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance.
- Drive accountability across centers to achieve service and performance standards.
- Lead and develop the community team, ensuring proactive recruitment and talent cultivation.
- Oversee scheduling, performance management, and resource planning for the team.
- Revenue and Retention Management: Maximize revenue and retention through best-in-class customer engagement and sales processes. Ensure compliance with billing and collection standards to minimize bad debt.
- Operational Oversight: Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching. Analyze city performance results to identify opportunities and resolve issues promptly.
Account Executive
KGKL Radio Station
02.2000 - 10.2000
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Developed, maintained and utilized diverse client base.
- Generated advertising brochure for vendor use.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Sales Manager
Trend Furniture
06.1997 - 09.1999
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Early Childhood Care And Education - Child Development
CDA Howard College
01.2006
Angelo State University -
Angelo State University
05-1990
High School Diploma -
San Angelo Central High School
01.1987
Skills
- Property tour facilitation
- Accounts receivable management
- Community engagement strategies
- Property Management
- Accounting
- Operational efficiency management
- Price structuring
- CRM software
- Proficient in MS Office Suite
- Customer service
- Talent acquisition
Certification
- Certified in Early Childhood Education - 2006
- Driver's License
Assessments
Management & Leadership Skills: Impact & Influence, Highly Proficient, 04/01/19, Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Timeline
City Manager
International Workplace Group
04.2025 - Current
Retention Account Manager
International Workplace Group
06.2024 - 04.2025
Community Manager Team Lead
International Workplace Group
09.2019 - 05.2024
General Manager
Woodspring Suites
10.2013 - 08.2019
Campus Director
The Childrens Courtyard
07.2010 - 07.2013
Secretary to the Principal
San Angelo ISD
07.2009 - 07.2010
Director
First Baptist Church Child Development
01.2005 - 07.2009
Assistant Director
First Baptist Church Child Development
05.2003 - 01.2005
Account Executive
KGKL Radio Station
02.2000 - 10.2000
Sales Manager
Trend Furniture
06.1997 - 09.1999
Early Childhood Care And Education - Child Development
CDA Howard College
Angelo State University -
Angelo State University
High School Diploma -
San Angelo Central High School
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