ANEKA FORTE

Over 25 years of proven expertise in organizing, multi-tasking, and customer service. Extremely responsible and dependable – logical and inquiring, aims for excellence. Possess excellent interpersonal communication (written and oral) and relationship skills. Strong planning, organizing, and problem-solving skills – a proficient time-manager. Excellent administrative & organizational skills and proficient in Microsoft Office. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.